Pepeti N V G Varaprasad

Experience

• 

  Tata Teleservices Ltd

  Apr 2016 - now

  • Maintaining the entire network NE as well as configuring and maintaining MRTG.• Configuration & Troubleshooting of ILL (Internet over lease line) links at router, switch and transmission Mux end.• Basic knowledge on F5 Load Balancer configuration and Node, Pool, profiles, monitors and virtual servers creation.• Monitoring and troubleshooting Broadband DSLAM through EOPS.• Tackling / troubleshooting everyday Network related incidents (WAN and LAN).• Escalating and coordinating with upstream providers and vendors for early resolution of Issues.• Taking care of process compliance related to various activities like daily backup, health Checks and preventive maintenance.• Configuration of ECI BRAS (ST-200/50), CESR (SR9710/9705), and AS92XX switches for Broadband and Internet leased lines.• Monitor the Network Alarms in the monitoring system, creating tickets as per the severity Status.• Ensuring all the complaints & requests to be resolved within a Service Level Agreement.• Coordinating with the Customers and Back-end team to resolve the Circuit down issues.• If the fault is related to circuit, Inform the diagnostics performed to TELCO and raise the fault With them. Chase them till the circuit issue is resolved.• CRM, EMPOWER, EPROCESS request approvals. Show less Verifying the first level of order, business related issues and implementing the link.Troubleshooting and Monitoring Network related issues.Performing initial troubleshooting while logging in to customer premises routers.Configuration of the routers and troubleshooting of the entire LAN/WAN network issues of the clients.Installation and maintenance of Routers and Switches through remotely.Troubleshooting of customer issues regarding routing, latency, slow speed, IP’s WAN and LAN issues.Building Customer Relations, Providing telephonic support to customer in case of technical related Problems.Administration of network installation, Maintenance and troubleshooting of LAN and Internet services.Participation with customer in call for connectivity establishment & for joint troubleshooting.Ensuring all the complaints & requests to be resolved within a Service Level Agreement.Escalating the problems to concerned team and ensure the minimum resolution time.Design and implementation of changes through change request processAssist to project office by configuring and troubleshooting networking devices remotely.Replacement and configuration of network devices under change request. Show less

  • NOC ENGINEER

    Apr 2016 - now

  • NOC ENGINEER

    Apr 2016 - now

  • NOC ENGINEER

    Apr 2016 - now
• 

  Eze Software (SS&C Eze, a unit of SS&C Technologies)

  May 2019 - now

  Network Operations Engineer