Theodore Swartz

Experience

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  MultiChoice Operations

  Apr 2009 - Feb 2013

  Senior IT Operations Manager

  Manage MultiChoice Operationso Ensuring that daily operations for IT (Billing and Scheduling) is completeo Ensuring that all critical application backups are complete and removed off siteo Ensuring a healthy SAP environment is running all critical alerts have been resolvedo Compile and manage the IT operations budget for MultiChoice Operationso Compile and guide on project budgets for MNet, SuperSport and MultiChoiceo Complete forecast reviews with the finance departments o Manage and co-ordinate system upgrades to the Production environment (software and hardware)o Manage and monitor trends within the operational environment to ensure limited outage to the businesso Involvement in completing yearly audits. (Both internal and external)o Establish a working relationship with South Africa and Africa businesseso Involvement in the audit reviews for the African countrieso Travel to various African countries to complete IT operations reviewso Contract and legal Managemento Involvement in completing RFI’s and RFP’s for the MultiChoice, MNet and SuperSport businesseso Review contracts with legal for all agreements impacting the production environment for MultiChoice (this is within my scope)o Manage 3rd party vendors in accordance to the agreements this included agreements for Database support, Desktop Support, etc. Departmental Managemento Define and measure strategic objectives that align to the business demand and strategyo Manage and motivate staff (35 Permanent Heads, 16 Contract Heads)o Involvement is defining structures to take departments forward within the business Compile monthly and annual reports for the CIO. Show less

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  MultiChoice Africa

  Feb 2013 - Dec 2019

  Ensuring efficiency and productivity of teams in all consulting engagements with clientsLiaising between the client and the companyPro-active risk and issue management Pro-active stakeholder managementConformance to the PMO processes and governanceRegular project meetings as agreed between the projects membersEnsuring a quality technical solution by working closely with the domainsScheduling testing and defect escalation Document risks, issues, dependencies, actions, and next stepsEnsuring smooth Senior Manager review of the Designs by ensuring all design concerns have been addressed and approval has been obtainedProviding updates to Exco membersChairing Project Board meeting.Provide input on ways to optimize rollout timelines Show less Departmental Managemento Define and measure strategic objectives for the PMO that aligns to the Business Demand and Strategy objectiveso Manage and motivate staff (5 Permanent Heads, 6 Contract Heads)o Mentoring other departments in the process for Project Managemento Mentoring and Coaching on the SAFe and Prince2 methodologyo Involvement is defining structures to take departments forward within the businesso Career planning for Junior and intermediate staff – growth path planningo Applying performance management processes as per HR policieso Ensure that all project related invoices are paid on timeo Tracking of project spend against budgeto Manage the governance controls for the PMOo Perform audit / quality reviews on the various Project sites (SharePoint)o Manage / review the approval workflows for the different processes within the PMO (Prince2 based methodology)o Manage and plan the upgrade path for the internal PMO system.o Driving up the adoption of Project Management in Africa businesso Departmental Budget management and proposals Manage the PMO Portfolioo Conduct bi monthly Project Prioritisation▪ Review the Project Priority▪ Assist Project Owner to motivate for their projects to get a higher priority in the listo Present the Project Portfolio to ExCo teamso Communicate the Go-Live expectations to MultiChoice Africa JV’s and franchises Show less Departmental Managemento Define and measure strategic objectives for the PMO that aligns to the Business Demand and Strategy objectiveso Manage and motivate staff (5 Permanent Heads, 6 Contract Heads)o Mentoring other departments in the process for Project Managemento Mentoring and Coaching on the SAFe and Prince2 methodologyo Involvement is defining structures to take departments forward within the businesso Career planning for Junior and intermediate staff – growth path planningo Applying performance management processes as per HR policieso Ensure that all project related invoices are paid on timeo Tracking of project spend against budgeto Manage the governance controls for the PMOPerform audit / quality reviews on the various Project sites (SharePoint)o Manage / review the approval workflows for the different processes within the PMO (Prince2 based methodology)o Manage and plan the upgrade path for the internal PMO systemo Driving up the adoption of Project Management in Africa businesso Departmental Budget management and proposalsOverall Team involvemento Review technical solutions with various business departments (focus given to optimisation and integration projects) Manage the PMO Portfolioo Conduct bi monthly Project Prioritisation▪ Review the Project Priority▪ Assist Project Owner to motivate for their projects to get a higher priority in the listo Present the Project Portfolio to ExCo teamso Communicate the Go-Live expectations to MultiChoice Africa JV’s and franchisesProject Managero Complete the follow artifacts for the Project▪ Project Initiation Document▪ Project Plan▪ Steerco Packs▪ Meeting minutes▪ Stage Gate review minutes▪ Project Closure Documents▪ Managing of the Risk/Issue/Decision logs for all projects▪ Dashboard Custom reporting for Projects Show less

  • Business Program Manager

    Aug 2018 - Dec 2019

  • HOD Africa Project Management Office

    Mar 2017 - Aug 2018

  • Snr Project Manager

    Feb 2013 - Mar 2017
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  BuhleThando Enterprise

  Mar 2019 - now

  Director of Operations