Oguzcan Ersoy

Experience

• 

  Prekons Construction Industry CO. INC.

  Jun 2009 - Jul 2009

  Production Department - Intern
• 

  Plas Plastic Packaging Inc.

  Jul 2010 - Aug 2010

  Production and Marketing Departments - Intern
• 

  Bosch Thermotechnik GmbH

  Oct 2010 - Jun 2011

  Marketing and Sales - Intern

  - Market Research- Preparation of Project Visuals(posters, banners)- Communicating with agencies for projects- Forecasting Studies for Sales Department

• 

  Nexum Bogazici

  Feb 2012 - Aug 2012

  Web Analyst - Intern

  Website analysis and optimization- By using web analytic programs as Omniture and Google Analytics, SEO- Preparation and presentation of monthly reports to customers

• 

  Hard Rock Cafe Istanbul

  Dec 2013 - Jun 2014

  Retail Sales Associate
• 

  Turkish Airlines

  Mar 2016 - now

  Digital Product Manager

  • Responsible for online check-in experience, seat selection flows and flight status in website and mobile application• Works on UX/UI to make the website and mobile app more user friendly• Analyzes and identifies requirements and works closely with IT teams for implementation, creation and improvement of new projects• Detects and reports bugs to improve customer experience• Analyzes customer complaints and feedbacks• Does basic content management• Runs user acceptance tests Show less