Nicholas Occhiogrosso

Experience

• 

  PetSmart

  May 2012 - Mar 2015

  Pet Products Lead

  • Responsible for recording inventory and stocking shelves• Certified to operate machinery (i.e. forklift)• Train newly hired with operating cash register, animal care, and inventory management• Awarded employee of the month 3 times for delivering outstanding customer service and providing consumers with an overall positive store experience

• 

  Zumiez

  May 2014 - Aug 2014

  Assistant Manager

  • Lead efforts to drive sales revenue, meeting or exceeding sales quota• Assisted with store setup, merchandising and sales display• Process store transactions and resolve any issues a coworker or customer may encounter• Performed administrative tasks such as sales charting, inventory management and daily financial audits

• 

  Wayside Technology Group

  Mar 2015 - now

  • Manage a team of 8 data entry clerks to maintain the highest level of accuracy and efficiency• Handle the completion of over 400+ product orders and resolve any ongoing discrepancies• Verify multiple aspects of orders such as fraudulent payments, addresses, and license keys• Provide in-depth training to new hire employees to understand daily processes and systems • Enter orders into internal system; verifying pricing, customer information and checking for anydiscrepancies• Serve as a liaison to Sales, Support, and other departments to reconcile and resolve customer issues• Communicate with customers; deliver product license keys and direct calls and/or e-mails to the appropriatesales representative for further assistance• Answer calls and make scheduled call-backs/emails to customers when necessary

  • Reseller Partner Care Center Lead (RPCC)

    Jun 2017 - now

  • Order Entry Clerk

    Mar 2015 - now