Mohsin Sheraz

Experience

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  O2 UK

  Dec 2006 - Apr 2007

  Sales Advisor

  Guaranteed customer satisfaction through effective communication, support, diplomacy and negotiation, resulting in problem solving skills

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  Harlington Community School

  Jan 2008 - Feb 2008

  Data Entry/Administrative Assistant

  Delivered strong admin support and completed tasks ahead of deadline which resulted in efficient service in the school

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  Green-Works

  Mar 2010 - Jun 2010

  HR Admin Assistant (Volunteer)

  • Completed administrative duties including staff satisfaction index• Took ownership of a world map project on which I highlighted the achievements of the charity around the world• Created a Wikipedia article for Green-Works to increase awareness of the organisation• Maintained Health and Safety awareness

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  Raycrest Ltd

  Apr 2010 - Jul 2011

  Assistant Manager

  • Delivered excellent customer service in this busy retail shop• Carried cash handling duties such as banking• Provided stock updates in order to maintain stock levels

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  Meadow House Hospice

  May 2010 - Sept 2011

  Receptionist (Volunteer)

  • Delivered a strong front house reception service to a palliative care unit that provides care for elderly patients with a terminal illness• Worked with nurses on duty to reduce the time required to see a patient in need of assistance by acting as first point of contact for patients

• 

  LHA ASRA

  Oct 2010 - Feb 2011

  Scheme Manager

  Completed daily administrative duties including the photocopying of documents and filing of tenant property files, requiring the ability to effectively prioritise my workload.Liaised with external contractors to arrange appointments for tenant repair work. Arranged and managed meeting schedules for tenants meetings.Created and maintained a healthy customer relationship with the tenants to help resolve issues promptly.• Completed risk assessment plans and risk assessments using Microsoft Word.• Created purchase orders on Oracle to alleviate workload from supervisor which resulted in bringing the service up to speed. Show less

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  E.A.C.H

  Feb 2011 - Aug 2011

  Administrator (Volunteer)

  Acted as first point of contact for clients both face to face and over the phone.• Added new referrals on to the Management Information System (MIS).• Updated client information on MS Excel, which required an excellent level of accuracy.

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  S&DA

  Feb 2011 - Aug 2011

  IT Trainer (Volunteer)

  Delivered IT training to clients and provided one-to-one support.

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  Kingfisher Childcare Services

  May 2011 - May 2011

  HR/Recruitment Administrator (Volunteer)

  • Updated Excel spreadsheet containing college/university information• Liaised with colleges/universities regarding advertising job vacancies at their campus

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  Top Trenz Ltd

  Aug 2011 - Dec 2014

  Administrative Assistant

  Entrusted by director to manage the warehouse in his absence.Managed office inventory by restocking supplies and placing orders to maintain adequate stock levels.Prepared packages for shipment, pickup and courier services for prompt delivery to customers.Met incoming customers and provided friendly, knowledgeable assistance.• Produced delivery notes using Sage Line 50 software.• Distributed statements to customers and chased up late payees to improve business financial operations.• Prepared and amended contract of employment for a new starter as well as trained them. Show less

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  Mos Accessories

  Jan 2013 - now

  Self-employed Entrepreneur

  Worked independently to ensure timely and accurate dispatch of orders by handling all aspects of picking, packing, and shipping through local Post Office.Enhanced customer satisfaction and loyalty by resolving all issues promptly and professionally.• Delivered exceptional customer service to achieve 5 star positive feedback on Trustpilot, Google Maps and website.• Optimized product exposure and traffic by managing Google Shopping and Ads campaigns and applying SEO best practices.

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  Rural Payments Agency

  Aug 2019 - Apr 2021

  Administrative Officer

  Handled Environmental Stewardship and Countryside Stewardship claims using Genesis and SITI Agri databases.Liaised with internal departments and customers by email or phone to resolve queries and ensure timely payment of claims.• Troubleshot and resolved IT issues for team members efficiently.• Took accountability for the Claims Tracker using Microsoft Excel and kept it well organised.• Supported the Virtual Contact Centre (VCC) with answering and directing customer calls as needed. Recorded phone call logs onto Microsoft CRM.• Received positive feedback from management and a nervous customer for my professional and empathetic call handling. Show less

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  Rointe heating

  Apr 2021 - May 2021

  Collections Administrator

  Responsible for the returns and collections of faulty products back into the logistics warehouse for transporting back to head office in Spain.• Coordinated with clients by email or phone to ensure the readiness of faulty goods for collection and arranged their collection through TPN or ParcelForce.• Reported to management in head office (Spain) on the daily progress of collections processed.• Collaborated with support team to confirm the accuracy of faulty goods returned and provide feedback on product quality.• Cleared backlog of collections for faulty products that dated back to December 2020 and helped the company to achieve current collections targets.• Improved the quality and clarity of Google Sheets entries by adding comprehensive notes for each reference for management’s review.• Used SAP database to create return requests and monitor incoming stock. Show less

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  NHS Property Services Ltd

  Sept 2024 - now

  Receptionist (Bank)

  • Delivered a strong front house reception service to a busy city care centre that provides care for children and adults.• Answered phone calls with professionalism• Validated car parking tickets• Directed patients to correct departments• Helped a patient who had a panic attack (anxiety) by calling emergency services and got assistance from colleagues including an on duty nurse. Patient was able to recover on site and was thankful for my help.• Performed tap flushing weekly to control legionella and other bacteria which can affect infrequent used tap water and recorded this on paper for record keeping. Show less

• 

  Iron Mountain

  Nov 2024 - now

  Mailroom Operative

  • Contributed towards achieving SLA's when opening HMPO documents to prepare them for the next team in a fast paced organisation.