Franchesca Rose Sigua

Experience

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  Pampanga Restaurant & Banquet Hall

  Sept 2014 - Sept 2017

  Food Server

  - Would take orders and serve food to customers - Able to work long hours and fulfill demanding physical tasks - Able to work under pressure and time constraint- Dealt with various clients for booking enquiries - Organized and dealt with the operational expenses of the business

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  Canada Revenue Agency - Agence du revenu du Canada

  Mar 2017 - May 2017

  Mail Operations Clerk

  - Responsible for dressing paper T1 returns sent to the agency - Performed quality review on my peer’s work

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  Canada Revenue Agency - Agence du revenu du Canada

  Feb 2018 - now

  - Responsible for actioning client’s requests on their T1 personal accounts. Have done quality review for my peer’s work- Reviewed service complaints client’s have in regards to the department, action the their request and give the client an explanation- Responsible for contacting taxpayers and representatives for further information or clarification. - Responsible for contacting various departments and individuals for further information in order to complete work in.- Trained in multiple workloads and was responsible with own time management to get work done. Show less

  • T1 Matching Assessor

    Sept 2017 - now

  • T1 Accounts Clerk

    Feb 2018 - Sept 2018
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  Red River College Ace Space

  Apr 2019 - Aug 2019

  Scrum Master

  - Managed the scrum process with the coordination of scrum team in an Agile methodology - Facilitated daily stand ups, sprint planning, sprint review, and sprint retrospectives- Ensured that each meeting is well organized and follows the agenda- Gathered requirements and user stories from various stakeholders- Made various documentations for the development to review for system development.