Brian Mansfield

Experience

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  BNP Paribas/BNP Paribas Fortis

  Jan 1999 - Jan 2012

  Served as point of escalation for all IT-related issues and inquiries, and maintained technology infrastructure supporting Energy Trading and Corporate and Investment Banking business platforms.Managed IT Infrastructure staff of 14 including Database Administrators, Systems Administrators, Network Engineers and Desktop Support teams who supported 7 territories in the US and Canada.Served as the contact point for Disaster Recovery/Business Continuity planning and testing for local business lines. Coordinated testing of DR plans for US offices via user relocation and remote access.Directed migration and integration of existing data center to acquiring entity, ensuring that all data, equipment, security, routing and applications were fully and properly functional. Supervised and managed 13 technicians and interacted directly with Applications Team during testing.Worked directly with business department heads and Finance department in preparing IT budget requirements for upcoming year. Determined future hardware and software expenditures and staffing needs, as well as assisted in the planning of infrastructure acquisitions including file storage and testing for new WAN network optimization gear.Created and instituted Quarterly Steering Committee meetings for 20 VIP Business with goal of clarifying business needs and educating business heads on IT procedures. Resulted in clearly implemented solutions based on the needs identified and more focused support for the business. Interacted with international counterparts in coordinating smooth transition for transferring VIPs.Coordinated with Houston IT teams and NY IT teams to ensure a smooth transition of business functions during closure and transition of BNP Paribas Energy Trading business lines in Houston. Served as liaison for IT management teams, business heads and transition teams in transferring data and physical equipment to East Coast operations as well as assisting in the training of East Coast users. Show less • Built team through recruitment of new technicians and initiated training and goal setting of existing team members which produced quality results.• Applied innovations in team structuring, which met the needs of diverse business units being supported (Futures, Foreign Exchange, Interest Rate Derivatives, etc). Assigned team members to specific business groups and tasked them with becoming subject matter experts in their designated area.• Supported +700 user trading community consisting of the 2 major groups in trading floor business.• Demonstrated goal setting and communication with this key group which prompted being selected by CIO to remediate CIB Management Team.• Provided large group training sessions for end users in the use of Lotus Notes Messaging, remote access VPN usage, data integrity, security and large network sharing.• Provided individual training for VIPs and implemented special support processes for them while they were traveling. Show less • In first management role, assigned a satellite office in New York with a staff of 2 technicians that supported + 400 Corporate Banking end users.• Directed post-merger technology integration, which included arranging data storage relocation and logical end user accessibility, assisting with application comparison, redundancy and packaging requests, coordinating end user messaging conversion (email databases and contact lists) with messaging management team and training users on usage of core operating systems, IT best practices and policy integration while minimizing downtime. • Interacted with business heads in assisting their departments in migrating their processes into the new systems each department needed to adopt. • Educated end users in group training sessions - Lotus Notes usage, best practices for data integrity and security. Show less • Provided Desktop Support to + 2500 end users in wide array of business lines within the Corporate and Investment Banking area. • Coordinated with all IT departments in assisting with the migration of data and systems to Paribas’ platforms during, and after the merger of BNP and Banque Paribas.• Trained BNP users on BNP Paribas’ internal IT processes as well as the usage of systems and network file structure.• Demonstrated technical proficiency in Microsoft Operating Systems, Lotus Notes Messaging, Desktop and LAN/WAN troubleshooting methodologies. Show less

  • Energy Trading IT Infrastructure Manager and US Territory Service Level Manager

    Jan 2008 - Jan 2012

  • Corporate Investment Banking (CIB) Support Manager

    Jan 2007 - Jan 2008

  • Trading Floor Support Manager, Fixed Income and Equity Derivatives

    Jan 2002 - Jan 2007

  • IT Client Services and Support Manager, Corporate and Investment Banking

    Jan 2001 - Jan 2002

  • IT Support Technician, Corporate and Investment Banking

    Jan 1999 - Jan 2001
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  Independent IT Contractor

  Feb 2013 - Dec 2014

  IT Consultant

  Independently advise small business and individuals on their office and home technology solutions and configurations.

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  BlueLine Rental/United Rentals

  Jan 2015 - Feb 2019

  IT Client Services Manager

  •Built an in-house Helpdesk including staffing, training, workflow creation, documentation, knowledge base and ticketing system resulting in a more efficient and cost effective support team.•Managed all Desktop Support activities across 140+ locations throughout the US, Canada and Puerto Rico, servicing in excess of 1,800 users.•Directly Managed 9 Desktop Support Technicians that provide all IT support company-wide.•Facilitated communication, escalation and resolution of high-impact infrastructure incidents.•Analyzed performance of Helpdesk activities, continuously identifying and implementing process improvements and customer service improvement strategies.•Managed relationships with business colleagues, vendors and service providers.•Worked with senior management in developing and implementing ITIL-based processes and efficiencies in order to provide targeted support that minimizes user downtime.•Provided reporting metrics to senior management as well as plans for improvement for higher quality service delivery.•Coordinated support efforts with multiple IT teams including Infrastructure Engineers, Telecom & Systems Admins, IT Security as well as Application Support and Development groups.•Administered multiple applications and platforms including ticketing system and mobile environment. Show less

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  Doggett Heavy Machinery Services, LLC

  May 2019 - now

  IT Support Desk Manager