Divya Kumawat

Experience

• 

  IndiGo (InterGlobe Aviation Ltd)

  Nov 2018 - Jul 2020

  Customer Service Officer

  *Handling airport and ground operations including reservations, check-ins and boarding*Handling and managing everything from departures to arrivals*Understanding administrations activities Awarded Service Champ, Fab Debutant andSecret Service awards*Up-selling- increasing the revenue of the companyResolving customer issues*Planning hospitality events*Assisting customer satisfaction both internal and external from officers to VPs

• 

  Deutsche Bank

  Jul 2021 - Aug 2022

  Banking

  *My core job is to investigate on MT103/202 payments. working on swift messages,nostro reconciliations and TLM to ensure no funds remain outstanding. *Working ondifferent queries like unable to apply, unable to effect payment, cancellation request,return of funds and beneficiary claim non receipt*Review nostro accounts, ensure all outstanding debits, credits are cleared as pertimelines.*Having fair knowledge of Payment flow, Swift message types MT 103, MT 202 andMT 202 cover payment and other SWIFT messages.*Handling High Value transactions on timely basis and making process reports Show less

• 

  Sherweb

  Jun 2023 - Feb 2024

  Workforce Manager

  *Looking at the operation work, where managing queues of customers in a way thatminimizes wait times.*Allocating resources, such as agents & cases, based on the needs of the queue.Collecting and analyzing data on queue performance to identify areas forimprovement.*Resolving conflicts or issues that may arise in queues, ensuring customers oremployees are treated fairly.*Training agents on queue management procedures.*Providing regular reports to management on queue performance.*Taking care of agents vacations and their cases that it should be distributed amongthe team. Show less

• 

  Deutsche Bank

  Mar 2024 - now

  Payment Processing Analyst