Experience

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  Cullpepper & associates security services, inc.

  Jan 2016 - Jan 2018

  Security escort

  • Escort outside contractors inside DISA building• Maintain observation of escorts as they fulfilled their job duties• Lock and secure classified rooms• Sanitize classified rooms before bringing escorts into classified areas

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  Integrated computer solutions. inc. (ics)

  Jan 2018 - Jan 2019

  System administrator desktop support

  • Setup, deploy, and provide support for approximately 800 desktops, 400 laptops and 50 printers and approximately 500 users• Provide professional support to customers in various departments at their desk throughout each day while working tickets• Investigate, analyze, and solve network connectivity and hardware/software issues with client workstations, laptops, and printers• Support client Operating Systems and develop sufficient familiarity with client applications to assist users with error messages and system lockups• Ensure all workstations are STIG compliant• Ensure all workstations are identified in the Vulnerability Management System• Identify and mitigate security vulnerabilities on desktops and laptops by following security policies and approved procedures• Continually engage customers and build rapport in a fast-paced continuously changing environment• Troubleshoot to determine root cause of problem and resolve efficiently• Prioritize own workload and be able to re-prioritize as projects evolve and needs change• Able to simplify and communicate complex technical issues clearly and persuasively Weniger anzeigen

• 

  Chameleon integrated services

  Jan 2018 - Jan 2018

  Systems operator

  • Provide T1 help desk assistance to DISA personnel users via Phone, Email and Remedy ITSM system• Monitor help desk system for incoming requests and resolve or escalate accordingly• Troubleshoot desktop, laptop, printer, hardware, software and other peripheral device issues • Assist users in installing and modifying approved DISA software• Fully document all steps and communication for each issue• Assisted in training new hires in a multitude of software and websites• Assisted in troubleshooting unassigned tickets in the group Remedy ITSM queue• Received a promotion within 5 months of hire Weniger anzeigen

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  Disa

  Jan 2019 - now

  Senior windows system administrator