Experience

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  Liberty mutual insurance

  May 2005 - Dec 2023

  Partner across teams with focus and agility to support talent initiatives & strategies that helps Liberty Mutual achieve business goals and meet emerging risks to effectively Win with Purpose Together• Provide consultation and thought partnership with global business leaders on improving strategic outcomes through gathering and analyzing quantitative and qualitative data • Overall project management, change management support for leaders & frontline employees through several high priority and highly visible operational changes in GRS & USRM including: Middle Market, Risk Control, Solution Delivery and Multinational Group• Development of key resources leveraged across organization to support operational changes and employee change journeys Show less Execute the strategy to establish a best in class Talent Operations organization by building a metrics driven culture and transforming the digital experience.• Leverage and enable technology, tools and processes to deliver efficient and high-quality operations• Partner to design and execute Global business strategies across the enterprise• Proactively partner to support employee and business needs to adapt quickly to internal and external changes• Lead complex cross-functional projects of break through objectives and improvement priorities within Talent Operations• Coordinated implementation of the Corrective Action Fast Path pilot aimed at reducing case handling time by 77%• Managed the Background Check Criteria Review project improving cycle time by 26% and SLA by 13 points• Developed a strategic prioritization rhythm reducing active projects by 78% thus increasing capacity for supervisors and employees across the department• Built requirements to automate department Monthly Operational Report reducing preparation time by 90% Show less Plan, lead and execute business process improvement projects to deliver positive results using a variety of approaches. Collaborate with leadership to address major road blocks to progress to ensure projects are delivered on schedule.• Serve as a subject matter expert in the philosophy, methods, tools and techniques of process improvement to increase the capability of the business to respond to problems. • Coach teams to establish key performance indicators and measures of success to monitor project results.• Develop business cases and return on investment analyses to secure necessary support and resources. Show less Developed go forward strategy, work streams and key performance indicators for Inside Audit department (50 FTE). Strategically positioned department for continued success by reducing waste, standardizing processes and empowering talent. Continuously improved business strategy to keep pace with competition and industry changes while balancing policyholder and internal stakeholder needs and expectations• Collaborated with Business Lines Underwriting Effectiveness team to implement new features in eReport resulting in an estimated annual savings of over $200,000• Fully integrated Ironshore premium audits into existing premium audit workflow therefore eliminating redundancies and streamlining cost• Collaborated with Strategic Services as the Business Project Lead for departments’ Lean Transformations yielding a 60% improvement in cycle time over two years• Designed & executed marketing strategy for online self-submission resulting in an increased adoption rate of 25% in twelve months• Led creation, design & implementation of online self-service audit system (a $5 million effort) reducing Business Lines audit process time by 50% and increased speed to customer by 40 days• Capitalize on value stream thinking across National Insurance and Business Lines to identify and eliminate waste and non-value-added tasks for customers• Leverage quantitative analytics and data modelling for strategic workforce planning taking into account efficiencies gained throughout the year Show less

  • Sr. Talent Solutions Consultant, Global Talent Consulting & Solutions

    Jan 2023 - Dec 2023

  • Project Portfolio Lead, Talent Operations Enablement

    Apr 2021 - Jan 2023

  • Project Manager, Premium Audit

    Jan 2021 - Apr 2021

  • Manager of Operations, Inside Audit

    Oct 2011 - Dec 2020

  • Supervisor, Inside Audit

    Jan 2009 - Oct 2011

  • Premium Auditor

    May 2005 - Dec 2008
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  Southern new hampshire university

  May 2022 - Aug 2022

  Adjunct professor of business

  BUS 225: Critical Business Skills for Success

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  Memic

  Mar 2024 - now

  Director, premium audit

  Making workers' comp work better with compassion, trusted partnerships and relentless commitment to workforce safety.• Responsible for the strategy, leadership and management of the Premium Audit and Comp-As-You-Go teams. • Oversees timely, accurate, and consistent regulatory adherence for classification of premium and covered employees and consistency in service and quality of audits performed. • Analyze trends and data in premium audit for management and underwriting leadership, service to agents and policyholders. Show less