Experience

• 

  Coscharis group co., ltd

  May 2016 - Aug 2016

  Admistrative assistant
• 

  National board for technical examination

  Nov 2017 - Dec 2017

  Data entry clerk

  Uploaded examination results of all Vocational and Technical Institutions onto the online platform of National Board for Professional and Technician Examinations (NABPTEX)

• 

  Vodafone

  Nov 2017 - Dec 2020

  Vodafone Ghana, a leading telecommunications provider, embarked on several broadband projects aimed at enhancing internet connectivity and expanding network infrastructure across the region. These initiatives were designed to improve customer experience, increase access to high-speed internet, and support the growing demand for reliable digital communication services.• Collaborated on broadband projects serving 4,000+ customers, contributing to an 85% success rate by driving revenue through renewals and package upgrades.• Played a key role in supporting Vodafone Ghana's mission to provide top-tier digital communication services.• Fostered strong relationships with key stakeholders, including clients, vendors, and internal teams, to drive project success.• Successfully expanded network infrastructure, enhancing internet connectivity for a significant number of customers.• Produced detailed project plans, timelines, and milestones, ensuring 100% project alignment with client expectations.• Spearheaded strategic initiatives for broadband services, resulting in increased customer acquisition, ensuring alignment with company goals and market demands.• Leveraged persuasion skills to sell broadband products and convince customers to upgrade their existing packages, driving overall productivity and enhancing revenue.• Supported the management of project budgets, ensuring cost-effective use of resources and adherence to financial constraints.• Identified potential project risks and implemented mitigation strategies to ensure project continuity and success.• Successfully met project KPIs by retaining 95% of customers through organized loyalty campaigns, effectively preventing churn.• Presented project updates and reports to senior management, ensuring transparency and alignment with organizational goals.• Prioritized customer satisfaction, building strong rapport through weekly check-ins, assistance with payments, digital service enrollment, and fault management. Show less

  • Client Relationship Manager (Broadband Projects)

    Nov 2018 - Dec 2020

  • Call Center Agent

    Nov 2017 - Nov 2018
• 

  Sparrow studios

  Jan 2021 - Aug 2023

  Project coordinator (post production)

  Sparrow Studios undertook the production of "DEDE," a popular local television show spanning 2 seasons with 400 episodes, valued at approximately $200,000. The project aimed to accurately transcribe dialogue and narratives from video to text format to enhance accessibility and archival capabilities.• Developed and executed project plans, ensuring adherence to production schedules and delivering transcriptions for all episodes on time.• Directed a team of 10 transcriptionists, achieving an average accuracy rate of 98% across all transcriptions for the 400 episodes.• Implemented quality control measures resulting in a 90% reduction in errors and discrepancies, saving the company $25,000 in rework costs.• Collaborated closely with production teams to integrate transcriptions seamlessly, enhancing workflow efficiency by 85% throughout both seasons.• Spearheaded the development of standardized transcription guidelines, improving consistency and readability of transcriptions by 75%.• Conducted regular performance evaluations and training sessions, resulting in a 95% team satisfaction rate and enhanced productivity. Show less

• 

  Billesley primary school

  Sept 2024 - now

  Assistant business manager

  Assisted in the preparation and monitoring of a multi-million-pound budget, providingregular variance analyses to the management team.Assisted in the implementation of streamlined administrative processes, reducingturnaround times for invoicing and financial reporting by 26%.Coordinated the procurement of goods and services, ensuring value for money andtimely delivery to support school operations.Played a key role in risk assessments and ensured adherence to health and safety,safeguarding both staff and students. Show less