Benjamin Pham

Experience

• 

  Starbucks

  Aug 2012 - Sept 2014

  Barista
• 

  Apple

  Sept 2014 - Oct 2018

  - Expertise in iOS device- Help customers with technical and practical use of Apple mobile devices- Present new options to existing Apple customers and create new ownership opportunities of the latest Apple products- Repair iOS devices - Mobile certification with expertise of Apple mobile devices- Help customers with technical and practical use of Apple mobile devices- Present new options to existing Apple customers and create new ownership opportunities of new Apple products- Align with customer concern with use of Apple products- Repair iOS devices - Create excitement of Apple brand and products to new and existing customers- Expertise of Apple products for everyday use- Work with cellular service providers to create new Apple users and new users of service provider- Create brand loyalty to existing customers

  • Genius

    Mar 2018 - Oct 2018

  • Technical Expert

    Apr 2017 - Mar 2018

  • Technical Specialist

    Sept 2015 - Apr 2017

  • Retail Sales Specialist

    Sept 2014 - Aug 2015
• 

  Olsen Communications Inc.

  Oct 2018 - now

  Technical Support Specialist

  Provide hands on technical support to Apple corporate employees with a focus on MacOS software. Priority on security while maintaining productivity for users.Understand urgency during appropriate times to quickly resolve issues.Configure MacOS and iOS devices for new hire onboarding.Troubleshoot OS X and iOS issues remotely(for WFH during COVID).Excellent verbal communication.Provide support for native and third-party apps.Escalate support tickets to proper support team.Provide white glove treatment for director and executive level employeesCollaborate with other technical teams to pursue resolution of technical issues.Provide on-site troubleshooting for Cisco video conferencing systems.Understanding of fundamental networking concepts when providing client-side troubleshooting.Provide operator support for WFH during shelter in place.Provide on-demand technical support for team events.Answer enquiries on recommendations regarding computing hardware and software. Show less