Lucía Gutiérrez Franco

Experience

• 

  Valoriza

  May 2011 - Jul 2011

  Teleoperadora y atención al cliente - Customer Service Advisor

  - Gestión de llamadas.- Alerta de incidencias.- Call management.- Incident alerts.

• 

  Sony Computer Entertainment Europe

  Jul 2011 - Oct 2011

  Recepcionista - Receptionist

  - Gestión de llamadas.- Recepción de visitas.- Mensajería.- Call management.- Reception of visits.- Deliveries.

• 

  Ryanair

  Jan 2012 - Aug 2014

  Persona a cargo de la seguridad en vuelo y trato al cliente. Responsable de un grupo de 4 personas y de la comunicación con la cabina de mando.Responsible of the safety and security of the flight and customer service. In charge of a group of 4 people. Communication with cockpit. Todas las funciones propias de una azafata de vuelo concernientes a la seguridad del vuelo y atención al cliente con una empresa puntera y reconocida mundialmente en su sector.All functions atributed to a cabin crew concerning safety and security of the flight and customer support in a leading and mundially recognized company in its sector.

  • Sobrecargo junior - Junior Cabin Servicies Supervisor

    Apr 2013 - Aug 2014

  • Tripulante de cabina de pasajeros - Cabin Crew

    Jan 2012 - Apr 2013
• 

  EN

  Jun 2015 - Oct 2015

  EN>ES translator and subtitler

  - Translation EN>ES- Specialist areas: Audiovisual, Aerospace, Tourism and Travel.- Subtitling EN>ES and ES SDH.- Spotting and condensing for subtitles.- Proofreading and editing.- Cultural advisor.

• 

  WebCertain Translates Ltd.

  Oct 2015 - Jun 2018

  - Dealing with projects from start to end, including quotation, invoicing and other admin tasks.- Dealing with timelines and deadlines in an organised manner.- Interacting with translators and other providers.- Negotiating rates and deadlines.- Identifying the client's needs and offer new strategies.- Regular calls and meetings with clients.- Training content creation.- Interacting with other departments of the company to fullfil the client's needs.

  • Project Manager

    Aug 2016 - Jun 2018

  • Project Coordinator

    Oct 2015 - Aug 2016
• 

  Ultimate Languages Ltd

  Jun 2018 - Sept 2019

  Translation Project Manager

  Dealing with projects from start to end, including quotation, invoicingand budget control.Resource management.Dealing with timelines and deadlines in an organised manner.Interacting with translators and other providers.Negotiating rates and deadlines.Identifying client's needs and offering new strategies. Regular calls andmeetings with clients.Workflow creation.KPI Goal setting.Vendor Management department creation and strategy.

• 

  Pink Noise - Globalizing Fun

  Oct 2019 - Mar 2020

  Localization project manager

  Engaging and creating trustful relationship with clients.Managing projects successfully by coordinating with internal and external resources.Developing and maintaining schedules and budgets.Working closely with Production and Client Services team members, Engineering teams and Management.Maintaining and improving best-of-class processes that will assist with projects, new initiatives and program launches.Managing assigned teams and vendors.Establishing, tracking and analysing production quality. Show less

• 

  Local Concept

  Apr 2020 - Nov 2021

  European Service Manager

  Office and project managerTeam Management: responsible for the Madrid’s office overall operation and performance of the site; managing teams, both internally and remotely, and supervise performance of in-house resources (project managers, project coordinators, translators, directors of client strategies and vendor managers).Project Management: dealing with projects from start to end, including quotation, invoicing and budget control; assisting Sales department in RFPs and estimates; new workflow creation and adherence to best localization practices; quality assurance management; personnel training (providing and facilitating).Account Management: client relationship management, finding and offering new solutions for existing clients, client meetings.HR: recruitment of new team members, conduct personnel reviews, mediation with personnel issues and consultation.Office Management: ordering office equipment and supplies, as well as software; research new vendors and suppliers; troubleshoot office issues; interface with company vendors, from IT suppliers to data protection agency; vendors invoicing and payment control; weekly upper management meetings and team meetings. Show less

• 

  Beluga Linguistics

  Nov 2021 - Aug 2023

  Senior Project Manager

  Dealing with projects from start to end, including quotation, planning, resource allocation, quality assurance and budget control.Act as the primary point of contact for clients and manage client relationships.Identify new business opportunities and help to grow existing accounts.Assist in the development and maintenance of PM processes.Collaborate with other departments (Marketing, Sales, Vendor Management) to ensure smooth delivery of projects.Provide regular project updates and reports to the Head of Production.Identify and report to the quality manager any non-conformity observed during the performance of their duties and responsibilities.Perform the assigned quality management system related activities (especially those related to the ISO standard).Program Manager of the Mentoring Program, dedicated to the inclusion of new talent in the industry. Show less

• 

  Kedoo Entertainment

  Nov 2023 - now

  Content Localization Manager