Adrian Rodriguez Salazar

Experience

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  Pc Doctor Costa Rica

  Jan 2011 - Oct 2012

  Ventas y Tecnico en Reparacion de equipo de Computo

  Supported Hardware• OS: Windows/IOS/Linux• Diagnostics ,Maintenance and Repairo Desktop / Laptops troubleshooting and diagnostico Warranty management and escalations for Toshiba, HP and Dell hardware

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  Align Technology

  Oct 2012 - Jun 2021

  IT Service Desk Agent

  Windows: • DHCP Setup and troubleshooting• DNS Setup and troubleshooting• Active Directoryo Setup Accounto Account Troubleshootingo Assign Permission and troubleshooting• Exchange(O365)o Create And Setup Account o Create and Setup Shared Mailbox and Distribution List o Migrationo Troubleshooting• vSphere – Virtual Environmento Create and Setup Virtual Machines for production serverso Troubleshooting tier 1• Virus Detection, Removal & Prevention• BitLocker o Setup and troubleshooting• Installation and maintenanceo Installation and troubleshooting on windows 10 and previous versionso Maintenance and troubleshootingo System Upgrades & Optimizationo Backup & Recovery Solutions• Management Remote Applications o DameWareo Teamviewero Bomgaro Cisco Webex• Basic knowledge in Windows Server 2012 R2o Active Directory o Creation Domain Controller o Organizational Unitso Group Policy Object o DHCPo Tasko DNS • Basic knowledge in programming o C++o Javao JavaScript o PHPo PowerShell • Personal Skills:o Teamworko Quick learnero Task focuso Motivatedo Friendly Show less

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  IBM

  Jun 2021 - Mar 2022

  Deskside Support Representative
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  Microsoft

  Mar 2022 - now

  Outlook-Exchange Technical Support Engineering