Isabella Burnett

Experience

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  Jerome J. Frankel MD

  Aug 1988 - Aug 1998

  Laboratory Manager

  Laboratory testing, patient care, laboratory management

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  Consultants in Cardiology

  Aug 1998 - Aug 2000

  Clinical Staff

  *Collaborate with pharmaceutical/insurance companies, hospitals, and imaging facilities to coordinate cardiac patient care in a time sensitive manner *Patient care included; triage, resolution of medication concerns, history-taking, performance of vitals, cardiac stress tests, electrocardiograms, holter monitors, phlebotomy, quality control, and laboratory testing

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  Northshore University HealthSystem (formerly ENH)

  Mar 2000 - Jun 2006

  Medical Assistant III

  *Developed the role of pharmaceutical liaison for physicians, patients/clients, insurance, and pharmaceutical companies leading to improvements in workflows *Clinical duties included; patient care and education, extensive computerized charting via EPIC, resolution of medication concerns and requests, obtaining of patient histories and vitals, laboratory procedures, phlebotomy, specimen testing, quality control, cardiac monitoring *As initial chairperson for the Pfizer Pharmaceuticals sponsored Healthcare Leadership Forum, develop agendas and coordinate member participation *As a patient advocate; submission of applications to Patient Assistance Programs, compose and submit appeals for benefit denials, research and procure assistance for patient’s needs Show less

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  CVS Caremark Corporation

  Nov 2006 - Dec 2010

  Account Manager

  *Managed TPA and employer accounts providing excellent customer service as the day to day person of contact for clients *Strategically aligned with account executives and clinical managers to provide analysis and consultation to brokers, consultants, human resource manager, VPs and hospital directors for development of prescription plan designs*Assist clients with analysis of drug utilization, reporting, current and projected prescription spend and drug trends in order to promote benefit optimization*Conduct benefit fairs, consumer education presentations, provide complex issue resolution and instruction in web-based reporting Show less

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  Sanford-Brown College

  Dec 2010 - Aug 2011

  Clinical Coordinator/College Instructor

  *Liaison for the Medical Assistant program with the primary goal of establishing and promoting affiliations between the college and medical entities to host student externships *Conduct onsite student evaluations and clinical site inspections *Conduct clinical skill instruction and coordinate student service learning projects for the community at large including phlebotomy and POCT*Instruct students in a variety of subjects ranging from general education to Pharmacology and Medical Law & Ethics Show less

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  NorthShore University HealthSystem

  Aug 2011 - Jul 2017

  Manager Phlebotomy/Laboratory Services

  *Managed fiscal and operational processes for a regional laboratory services which was comprised of hospital inpatient, outpatient, Patient Service Centers and Assisted Living facilities*Management of regulatory compliance, complex issue resolution and coordination of services*Supervision of specimen processing, phlebotomy and point of care testing*Collected, analyzed and presented data for successful development and implement of policies and procedures for improved operations *Human resource responsibilities included; staffing, supervision for a team of 30+ and attendance management *Leadership opportunities: Project managementDevelopment and delivery of an orientation program for new employees Instruction of staff and other healthcare professionals in EMR/software usage, CPR, Phlebotomy and competency educationLiaison for the Laboratory to Administration and the public at largeAdvisory Board member to Allied Health programs for local colleges*Received ratings of 98% top box scores in customer service for a health system rated 5 stars by CMS and nationally recognized Show less

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  Covance

  Jul 2019 - Feb 2021

  Supervisor, ClinOps

  *Supervise a team of research laboratory technicians for an international research firm. *Assist in clinical trial setup and conduct by reviewing protocols and manuals to ensure that all procedures are completed and documented according to SOPs, GCPs, appropriate regulatory agency guidelines, and client specifications for all assigned studies. *Provide assurance for the safety and welfare of study subjects and staff by assuring staff training and proficiency to execute assigned activity. *Supervise staff development leading to the achievement of departmental goals. *Conduct proactive interactions with internal and external clients and vendors to foster excellent professional relationships. *Identify opportunities, provide leadership in process improvement initiatives and implement action plans. *Perform other clinical trials related duties including but not limited to; root cause analysis, phlebotomy, and interact with study management, operational and scientific personnel for study conduct. Show less

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  Marken

  Feb 2021 - May 2022

  Country Coordinator

  Exciting role in clinical research with a patient centric focus.

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  Tuskegee University

  May 2022 - now

  Director Of Student Health and Counseling Services