Cheryl Long

Experience

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  GE Capital

  Apr 1991 - Feb 2001

  Inside Sales Representative

  - Coordinated all activities relating to the leasing of company vehicles as well as financing for customers (transactions ranged from $5k to $100MM).- Projects included lease negotiations, RFPs, sale/leasebacks, and upgrades for buyouts to existing leases.- Obtained vendor quotations and signed proposal letters, credit approval, and prepared awarded package for documentation specialist.- Educated end user customers on the benefits of leasing.

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  GE Capital

  Apr 2001 - Jan 2004

  - Upgraded the Siebel software from 6.0 to 7.5 by leading a team to present business specific designs and identified overall enhancements to the IT and Management teams for approval.- Developed testing protocols and training manuals, individualized for each team of users.- Provided training of Siebel to Operations, Risk, Finance and Sales teams on an ongoing basis.- Analyzed weekly metric reports for the management team. Worked in the Vendor Financial Services Dept, which was private label funding for Sun Microsystems.- Managed the day to day activities for 14 Inside Sales Representatives.- Worked closely with the outside sales reps to educate potential customers to the benefits of leasing Sun Microsystems computers and equipment.- Attended daily meetings with the Risk team to review new leases - identifying possible risks and approvals.

  • Siebel Manager

    Feb 2003 - Jan 2004

  • Inside Sales Manager

    Apr 2001 - Feb 2003
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  Cameron Cooper Valve

  Mar 2005 - Oct 2007

  Inventory Planner

  - Coordinated, expedited and followed up on all components required to meet production schedules through various operations such as receiving, inspection and WIP using SAP MRP System.- Coordinated and expedited all machine shop orders based on schedules, customer backlog, capacity and shortages.- Maintained accurate up-to-date system information in SAP, as well as attended daily production meetings.-Worked with other departments to improve processes and procedures as they relate to planning using the Six Sigma program. Show less

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  Cooper Cameron Valves

  Mar 2005 - Aug 2006

  Customer Service Representative

  - Accurately prepared and submitted daily quotes for Check Valves using SAP- Reviewed PO's for accuracy, entered sales orders and tracked delivery dates for customers.- Expedited orders and communicated product specs based on applications to planner.- Extensive phone usage - communicated with Mfg. Reps, Customers and Sales Reps

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  Diamond Diagnostics

  Oct 2007 - Jan 2010

  Inside Sales Representative

  - Prepare and forward quotes, catalogs and other marketing material.- Contact existing accounts for replenishment orders- Process, expedite and update sales orders based on payments, inventory levels, scheduled receiving dates and manufacturing schedules using Microsoft Great Plains software.- Process all scheduled activities in ACT, including contact data profiles for all accounts and prospects.- Interact with Technical Service and Customer for complaint resolution.

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  Blue Marble Brands

  Jan 2010 - now

  - Responsible for daily invoicing and receiving of inventory into the ERP system (Macola)- Responsible for closing the month on time and invoice 100% of the orders that ships in a given period.- Researches all discrepancies from customers and communicates findings back to the appropriate person.- Investigate customer issues and finds solutions.- Handle major incidents that cannot be resolved by the Billing Representatives- Hires/trains/directs all personnel for the Billing Dept.- Maintain department SOP's for consistency in processes.- Ensure that lot and pricing issues are being addressed in a timely manner.- Approve/deny customer credits and debits up to $25k Show less

  • Customer Service Manager

    Jan 2010 - now

  • Billing Manager

    Jan 2010 - now