Stacey Mcdonald

Experience

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  CEVA Logistics

  Oct 2005 - Oct 2009

  Customer Service

  Working on a health contract, daily duties including organising orders for the warehouse to pick, checking on stock levels, dealing with customer queries and collating data for monthly KPI reporting, liaising with the customer to ensure all stock was quality controlled, liaising with warehouse staff to deal with any issues and/or concerns regarding orders/picking, dealing with drivers and ensuring collections were made in a timely manner, entering orders and printing delivery notes/labels for pallets along with general customer service duties. Show less

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  Kuehne+Nagel

  Dec 2009 - now

  Currently looking after a group of Key Account Customers within the company, daily role includes organising transportation across Europe through a groupage network along with full and part loads through hauliers, checking deliveries and liaising with uk customers in orders and collections, answering general queries from both UK and European customers, collating information for weekly and monthly KPI reporting, using online system to deal with complaints and claims, general checking of rates to ensure maximum profit raised, working alongside colleagues to ensure all key account customers are covered. Love working to deadlines and the fast pace of the transport business but also enjoy the intensitivity if the customer demand for a 100% service Show less

  • Road Logistics Cross Border Manager

    Jan 2022 - now

  • Key Accounts Service Manager

    Sept 2020 - Jan 2022

  • Overland Operator Strategic Accounts

    Feb 2017 - Sept 2020

  • Overland Operator key accounts

    Dec 2009 - Feb 2017