Justin Lee, CHRP

Experience

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  Starbucks

  May 2012 - Sept 2015

  Shift Supervisor

  •Trained and supervised 30+ partners with the modules including work ethics, work safety, customer services, marketing strategies, POS system usage, and beverage crafting skills. •Achieved the 130% At Home Coffee sales.

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  Brand Momentum Inc.

  Mar 2015 - May 2015

  Starbucks MSR DRIVE Project Team Member

  •Customer Acquisition Project with free coffee and plastic tumblers, and explanation of the My Starbucks Reward membership followed by registrations on the spot.•Generated 150+ new MSR member registrations by providing the benefits of joining.•Achieved 130% goal in creating new MSR member registrations.

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  TD

  Mar 2016 - now

  Consult business on organizational effectiveness with a provision of optimal structural design options and recommendations based on market research and enterprise design principles, along with potential cost savings opportunities. •Managing portfolios include: "Data & Analytics", "Change Management", "Strategy and Enablement", " Operational Excellence", "Global Marketing", "North American Customer Operations", "Digital Strategy", "Innovation", "Payments", "Shared Services", "Contact Centre", "Corporate and Public Affairs". "Finance", "Legal", and "Audit" Show less Supported Next Evolution of Work (an initiative about brining together colleagues from different parts of the bank into small teams with clear mandates, dedicated funding, and a culture of empowered decision-making), and was responsible in providing a broad range of support, analysis and guidance on the development, design and delivery of HR solutions, and advice for various businesses/functions on application of Agile@Scale practices.• Manage and turn large sets of raw data into meaningful and organized insights for our partners to use in decision making. Ensure that the job design is set up for success by providing FY22 Project, Deployment Changes, and FTE (technical vs projected) analysis to support role sizing of product family, product groups, and product pods in Credit & Core Product Platforms•Manage the application code transitions within the platforms which were rapidly shifted amongst Product Groups. Quality assurance checklists are created and managed to ensure correct codes were being used. •Provide OrgVue Learning Sessions to coach the analysts on how to use OrgVue functions and features (conducting OrgVue Refresh, creation of reporting structures with correct classification, colleague mapping, and linking the OrgVue data to Workday)•Support the platforms by creating automated data consolidation report to allow the team to meet the business goals in a short notice (data consolidation, and automation implemetation)•Partner with HR Specialists / HRBPs to build an Agile@Scale Redeployment Deck to identify job models and roles across enterprise which may be well matched to the roles within the Agile@Scale job models (potential redeployment opportunities)•Support Shared Advisory Services team on creating a Job Deconstruction and Analysis Deck which is a tailored approach to support the redesign of fragmented functions and roles using OrgVue. •Build design & guidance decks to guide the leaders on Agile@Scale transformation journeys. Show less As a HR Program Analyst supporting FIT (Finance Innovation Transformation) project and broader finance, was responsible for building the metrics to tell better stories, which help leaders to make better business decisions. • Increased the productivity and efficiency by 100% for multiple FIT (Finance InnovationTechnology) initiatives by creating a HR Business Case Tracker, which automatically tracksemployee information, severance and retention, program budgets and savings, mass terminationindicator, contractor information, and Key Performance Indicators.• Identified and notified $2.5M in YoY Overtime Expenses by building and managing OvertimeAnalysis Report, which tracks reported overtime and the costs on individual levels, resulting 30% decrease in overtime occurrences, and 38% decline in overtime costs.• Built Compensation Ratio Tracker to proactively identify and flag any legal risks on unfaircompensation packages of both new hires and existing hires across the Finance OperationCentre, which increased employee retention rates above 90%.• Proactively monitored employee attrition trends by developing FinOps Attrition Report bypartnering with HR Business Partners to support leaders to identify the numbers of monthlytermination/resignation incidents and the rationales of each departures.• Developed Finance Vacancy Tracker by partnering with Talent Acquisition Partners to aide theleaders on talent planning with detailed analysis of current and anticipated executive openingsunder each portfolios.• Created Finance Executive Reconciliation Report to assist the Group Head with strategydecision process on organization effectiveness by presenting MoM executive movements,upcoming executive movements, and current/anticipated executive vacancies, along with totalexecutive headcount in each of the leaders. Show less

  • HR Specialist - Organization Effectiveness Advice

    Feb 2023 - now

  • Specialized HR Associate, Organizational Effectiveness Advice - Next Evolution of Work (SAFe)

    Aug 2021 - Feb 2023

  • HR Program Analyst - FIT - Corporate Transformation

    Sept 2018 - Aug 2021

  • Personal Banking Advisor

    May 2017 - Sept 2018

  • Customer Experience Associate

    Mar 2016 - May 2017
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  Freelance Recruiter

  Sept 2017 - Dec 2018

  Staffing Recruiter

  •Recruiter for EDGE (Aug 2018 - Present) -Assisted recruiting 10+ teachers for the youth programs for 2018-2019. •Recruiter for KP LTD (Sep 2017 - Feb 2018). -Provided basic human resources services and operational support to the organization. -Implementation of HR projects and initiatives. -Educated the CEO on best use of on-demand solutions for relevant HR related topics. -Supported employee relations activities by investigating and resolving issues concerning working conditions as well as people related issues such as manager/employee. -Recruited freelance writers for Kayak (Sep 2017- Feb 2018).•Experience in Bamboo HR (HRIS) Show less

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  Chase Hospitality Group

  Jun 2018 - Oct 2018

  Human Resources Officer

  •Supported organizing career fairs in Miami and in Toronto, inviting 100+ qualified applicants for spot interviews at the fairs.•Drafted offer letters for the newly hires, and assisted Human Resources Managers with on boardingorientations for newly hires by preparing new hiring packages.•Audited and maintained compliance records related to Health & Safety and AODA training.•Implemented e-training programs for WHMIS, AODA, and 4 Steps to Workplace Health &Safety.•Assisted with sourcing, prescreening, and scheduling interviews of 100+ applicants.•Organized orientations and on-boarding programs for the newly hires. Show less