Steve Deaton

Experience

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  Pro-Clean/Deaton Enterprisees

  Jun 1996 - Oct 2011

  Business Owner

  Responsible for the oversight of all aspects of a mid-sized janitorial services company generating $250,000 in sales monthly. Handle payroll administration and human resource issues for 80+ employees. Responsible for records and files for all aspects of the business. Perform all accounting functions for the business, including budget preparation, tax generation, tax liability, receivables, and payable s. Generate proposals for new business in both the private and government sectors resulting in approximately $10,000 in additional sales. Perform cost analysis, auditing, profitability determination, and scheduling for all current and new contracts. Show less

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  Certifed Comparator Products

  Jan 2013 - Jan 2014

  Stock Room Supervisor

  Po receiving work order pulling

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  Elliott Tool Technologies

  Dec 2014 - Jun 2016

  Stock Clerk
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  Copart

  Feb 2017 - Dec 2017

  Customer Service Representative
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  CDO Technologies, Inc.

  Jan 2018 - Mar 2018

  Help Desk Specialist/Dayton Public Schools

  Worked help desk trouble shooting PC issues over the phone and going into the field for resolution. • Extensive experience in setting up, installing and repairing desktops, laptops, printers and networking hardware. • Strong background in Chromebook repair including replacing motherboards hard drives, and keyboards. • Skilled communicator, able to successfully work on a wide range of end-users to diagnose and resolve complex technical issues. • Handled all aspects of working the help desk from resetting passwords to Blade Server replacement. • Played a key role in developing a documented processes to standardize the helpdesk and how the staff responded to issues from end users. • Outstanding knowledge of multiple hardware and software applications. Show less

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  American Airlines

  Apr 2018 - Oct 2020

  IT Project Administration/Mobil Device Program

  • Created curriculum, syllabus, Frequently Asked Questions Page within WordPress and maintained the database of all deployed devices in support of new hire classes, increasing competency rates of new users by 30%. • Supported complex Mobile Device Management systems and applications in Stage and Production environments, through all phases of deployment• Coordinated the deployment and operational testing of new and existing Applications, Betas, for Android and iPadOS updates, including the research of trends and new features associated with updates of over 1000 devices and 40 applications and webclips.• Interacted with internal and external support teams and third party vendors to identify and correct core problems reducing Return Merchandise Authorizations (RMA) by 15%.• Administered the document control management tool in coordination with Technical Publications with the publishing of over 100 technical documents. Show less

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  Sinclair Community College

  Jan 2021 - now

  System Analyst

  Systems Analyst working in the Bursars office.