Amber Maggie

Experience

• 

  Condor Pools & Spas

  Apr 2004 - Jan 2006

  Office Assistant

  • Sales Role• Assist president with pool layouts using CAD program• Excellent customer service skills• Assist owner with all daily tasks as required

• 

  Wireless Zone LLC

  Jan 2006 - Jun 2006

  Sales Associate

  • Sales Role• Required knowledge of telecommunications• Met and exceeded monthly quota• Excellent customer service • Responsible for opening and closing store daily

• 

  Verizon 4G Wireless

  Jun 2006 - Oct 2007

  • Customer Service Role at Store Front• Critical thinking skills required in order to resolve customer issues in a timely manner• Responsible for fixing phones with minor issues or shipping out for larger issues• Transfer of data from one phone to another• Maintain a professional appearance at all times • Call center customer service role• Critical thinking skills required within this role in order to solve customer issues in a timely fashion• Received inbound calls while focusing on excellent customer service

  • Customer Service Representative

    Jul 2007 - Oct 2007

  • Customer Service Representative

    Jun 2006 - Jul 2007
• 

  Picture Me Portrait Studio Photographers

  Mar 2009 - Nov 2011

  Photographer / Store manager

  • Managed monthly sales goals• Scheduled employes• Employee management• Took professional photographs for families• Coached employees and trained on how to take professional photographs• Gave great customer service• Met and exceeded sales goals• Money management

• 

  Animal Clinic of North Clarksville

  Sept 2013 - Nov 2014

  Veterinary Technician
• 

  Elite Primary Care

  Nov 2014 - Jun 2016

  Office Administrative Assistant

  My day to day tasks consisted of entering patients data enter an EMR system, assist with meetings, schedule vendor visits, answer calls on a multi-line phone system, ensuring that patients referrals were followed through, billing/collection management, maintained a clean work environment and give great service to the patients of the practice.

• 

  American Red Cross

  Jan 2017 - Nov 2019

  • Assist with onboarding for potential volunteers• Respond to disaster calls• Follow up with clients as they recover from a crisis• Represent Red Cross at meetings and fairs in Citrus County• Attend trainings and monthly meetings • Assist with onboarding for potential volunteers• Respond to disaster calls• Follow up with clients as they recover from a crisis• Represent Red Cross at meetings and fairs in Citrus County• Attend trainings and monthly meetingsContinued as a volunteer after internship ended

  • Volunteer

    May 2017 - Nov 2019

  • Intern

    Jan 2017 - May 2017
• 

  USA Benefits Group

  Nov 2017 - Dec 2018

  Benefits Advisor
• 

  Total Insurance Brokers

  Nov 2019 - Jun 2021

  • Quickly and accurately enter data into spreadsheet• Data entry for daily sales to create a report for Agent’s bonuses• File all Agents sales for easy retrieval

  • Sales Support Specialist

    Oct 2020 - Jun 2021

  • Training Coordinator

    May 2020 - Oct 2020

  • Administrative Specialist

    Jan 2020 - May 2020

  • Data Entry Specialist

    Nov 2019 - Jan 2020
• 

  Access Healthcare Physicians, LLC.

  Jun 2021 - now

  Data Analyst/Event Coordinator/Quality Coordinator

  • Manage quality reports and distribute to all offices• Analyze data retrieved from health plans• Maintain HEDIS compliance while interacting with health plan as needed• Workforce management reporting and distribution• Accureports management• Submit open HEDIS gaps to the health plan• Complete data requested from VP as needed• Adhere to strict HIPAA compliance• Multitask through each role that I have obtained• Coordinate retinal camera eye events at our many offices• Assign technicians to each event• Submit eye images to our vendor for reading and distribute to our offices• Maintain a positive relationship with our eye vendors• Assign technicians to each event• Trained employees on the eye event process• Office audits to verify quality compliance Show less