Addison Williams, MBA

Experience

• 

  Community Health Systems

  Apr 2013 - Mar 2015

  Develops and administers effective training programs to Eligibility Screening Service field- based employees. Responsible for all 22 Community Health Systems facilities located in the midwest. (IN,IL, MO). • 75%-100% Travel • Presents established and effective training methods, techniques, and ideas to onsite reps. to ensure they understand all available Federal, Multiple State and Local programs available to the Uninsured and under insured populations. • Reports to management on progress of trainees during training period (first 90 days). Giving a score card of onsite reps.’ ability to understand the programs and perform successful interviews with patients. • Assists in developing new training courses associated with the introduction of new processes. • Studies and develops skill in use of better teaching and training methods. • Publishes written materials for onsite reps. and call center staff for ease of understanding multiple states, federal and local programs in a concise format. • Participate in Trainer/Manager calls that occur bi-monthly with ESS leadership. • Ensure the onsite representatives are in compliance with Hospital policy and procedures and pertinent laws or regulations. Show less A representative from the Corporate office that provides temporary coverage and for absences or vacancies in the role of On-Site representative, as well as serves as a follow trainer/auditor of the ESS processes. Duties will include assisting with inventory review, inventory backlog, special projects, and auditing processes, procedures and workflow. They will also be responsible for making recommendations to Eligibility Screening Services Leadership based on findings, as well as training and mentoring Eligibility Screening Services staff performing routine tasks as well as special projects.• Works towards building and maintaining a good relationship with the Hospital Administration and Staff to enhance client satisfaction • Active involvement in Eligibility Screening Services training opportunities, and work groups, to better teach, demonstrate and evaluate accurate work flow and work product. • Ability to accurately analyze and comprehend various reports in various formats • Proficiency in State, Federal and Local funding sources in order to correctly identify programs available for patients and evaluate inventory.• Becomes Certified in state, local and federal programs as required • Subject matter expert in programs and processes related to uninsured and underinsured populations• Instruct, monitor, and document staff education conducted • Notifies appropriate Eligibility Screening Services Leadership of all noteworthy information while on assignment.• Ability to independently identify issues and make recommendations for resolutions. Ability to tackle new problems and situations and arrive at proper solutions with minimum guidance. Show less Screen referred self pay patients for programs such as Medicare, Medicaid, Medicaid for Nursing Home Placement, Crime Victims, Vocational Rehabilitation, QMB, SSI and any/all other third party coverage including other available local, state and federal programs and the Hospital’s Financial Assistance Program; and provides Point of Service collections for self pay patients, patients who have balances after insurance or Medicare payments, and patients that do not qualify for any programs/coverage.• Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner.• Comply with all applicable company policies and procedures that meet HIPPA and company standards.• Verify Medicare, Medicaid, and private insurance coverage information.• Certified Application Counselor in all states. Show less

  • Corporate Regional Field Trainer

    Sept 2012 - Mar 2015

  • Eligibility Specialist I & II

    Nov 2013 - Sept 2014

  • Eligibility Screening Service - Call Center Representative

    Apr 2013 - Nov 2013
• 

  TriWest Healthcare Alliance

  Mar 2015 - Jul 2017

  Supervisor, Patient Services

  I supervised daily operations and outcomes in the Customer Service Contact Center, facilitating the "nesting"; phase while ensuring compliance with the Veteran Affairs Patient-Centered Community Care, accurate completion of VA-approved medical authorizations, and scheduling of VA appointments. I also manage D&I internal communications plans and draft content while assisting with conversations around equality and community-driven initiatives to bring diverse experiences to the workplace. Furthermore, to drive team performance, I developed strong industry knowledge in leading andcounseling individual employees on job performance issues while developing performance improvement plans. I also optimized top-level support in conducting staff meetings and providing clear communication regarding issues while assisting the employee selection process, coordinating the training, and assisting with Contact Center training initiatives. Show less

• 

  HCA Physician Services Group

  Jun 2017 - Jan 2019

  EHR Trainer

  I collaborated with Implementation Analysts, Market Analysts, and IT Support in supporting the facility while conducting Onboard Training focusing on Customer Service, DEI overview, and Company Values. I also magnified performance metrics in determining training objectives and creating various learning materials such as lesson plans, e-learning, job aids, and videos needed for training. Moreover, to ensure effective communication channels, I exhibited operational efficiency in implementing Chart Migration while participating in the Diversity and Inclusion Council for the business segment. Show less

• 

  Cardinal Health

  Jan 2019 - Apr 2021

  Operations Manager

  I orchestrated end-to-end delivery lifecycles such as planning, organizing, and leading implementation solutions while coaching the team to manage project plans, resources, and commitments to our customers. I also fostered business relationships between the pharmaceutical manufacturers, Customers, and the 3PL Business while establishing an inclusive leadership curriculum for people leading level positions. In addition, to develop diverse talent, I collaborated with the company's Diversity Equity and Inclusion Council to identify core strategies. I also executed innovative solutions in leading a team of Account Managers, which manages over 32 pharmaceutical manufacturers while addressingdevelopmental needs and reviewing the Standard Operational Procedures. Show less

• 

  APEM Restaurant Group

  Apr 2021 - now

  Director of Operations

  I accomplish multifaceted functions such as communicating new directives, policies, and procedures to managers and operation staff while monitoring the labor and inventory control initiatives daily for Jimmy John locations across North and South Carolina. I am also accountable for developing, implementing, and sustaining Standard Operating Procedures, Job Safety Analysis, and other tools to ensure the entire team is trained and expectations are clear. Moreover, to ensure the efficient execution of business objectives, I oversee various operations such as hiring, training, and ongoing coaching of leadership staff while conducting performance reviews on a regular schedule. Lastly, I collaborate with Area Managers and Jimmy John corporate in all employee relation activities, including process improvement plans and employee coaching, while evaluating budgets and costs to achieve financial objectives. Show less