TONJA RICHARDSON

Experience

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  U.S. Army-226th S & S Company

  Sept 1994 - May 2002

  WATER PURIFICATION REPAIRER (MECHANIC)

  •Performed preventive maintenance on military vehicles•Troubleshoot the motor on the water unit for field uses•Cross-trained as a Light Wheel Mechanic•Provided management support in 1996 Olympics in Atlanta, GA•Received several Achievement Awards throughout military career

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  PACIFIC AMERICAN MORTGAGE COMPANY

  Aug 1998 - Jan 2001

  UNDERWRITING ASSISTANT/RECEPTIONIST

  •Operated a multiline switchboard •Greeted customers, and received packages•Sorted and distributed mail daily•Ordered departmental supplies through online account with Office Depot•Coordinated monthly activities for lunches, birthdays meeting•Ordered catering for CEO meeting with executives•Data entered pre-approved loan applicants in data base•Ran credit check through DU/LP systems for all 3 credit bureaus•Communicated with loan officers to obtain additional information for loan closing Show less

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  COMPLINK LP

  Feb 2001 - Sept 2003

  SUPERVISOR CUSTOMER SERVICE

  COBRA Insurance Administator Company *Heavy call volume, answered up to 300 calls daily •Supervised 14 phone representatives•Monitored calls for quality assurance•Coached and trained often when needed often•Conducted quarterly evaluations on productivity•Administered weekly payroll, approved vacation and paid time off•Assistant manager with weekly phone stat reports•Interviewed potential new hire candidates•Resolved irate customer issues without escalating to upper management Show less

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  TXU

  Feb 2004 - Jan 2005

  OFFICE ASSISTANT (Temp Position)

  •Excel spreadsheet- data entered requests for electric and gas services from apartment complexes within metroplex•Ordered supplies for departmental needs•Assisted manager with running reports and special projects•Faxed, copies and maintained a great filing system

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  Dallas County

  Jan 2005 - Dec 2009

  DEPUTY DISTRICT CLERK II

  •Provided extensive customer service to the citizens of Dallas County and answered inquiries of filing legal petitions•Processed new civil and family law suits•Assigned case number and judicial court to petitions•Collected and posted payments transactions on Odyssey system•Dual knowledge in Family and Civil procedures as well as acclimated with legal processes•Data entered court pleadings in data base in a timely manner•Pulled Judges daily docket calendar•Set court hearings for all types of family cases•Committed to achieving company’s diversion to a paperless environment utilizing electronic filing. Show less

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  OfficeTeam

  Feb 2010 - Sept 2010

  Medical Office Specialist (Temp Position)

  Greater Gwinnet Internal Medicine - Answered phones, scheduled patients appointment, prepared patient charts for doctor, processed medical records requests, and matched prescriptions refills with charts for doctor to approve

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  Georgia Department of Public Health-Maternal and Child Health

  Sept 2010 - Jul 2013

  Program Associate

  Greet visitors, screen calls, sort and distribute mail daily, manage and coordinate Program Director's calendar. I set meetings and conference calls. Coordinate and make travel arrangements through state Travel agency Travel Inc. Audit and reconcile travel expenses for department personnel. Keep and maintain an excellent tracking and filing system using Excel. Assist with coordinating quarterly meetings for the department.

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  CarMax

  Jun 2011 - Jan 2012

  Early Collections Specialist (Part-time)

  Carmax AutoFinance - Part-time position, collections department, made outbond and inbound calls using a dialer to customers with past due accounts up to 30 days, verified and updated account information, processed payments using electronic checks and credit cards; Educated customers on their account, interest, late fees, and any questions they may have.

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  Kohl's Department Stores

  Sept 2012 - Sept 2013

  Point of Sales Associate (Part-time-Cashier)

  Currently a part-time position, and I love helping customers and processing their purchases by handling cash, checks, and credit cards. I also solicite new accounts for Kohls charge card.

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  Superior Court of Fulton County

  Oct 2016 - now

  Assistant to Chief Deputy Court Administrator

  • Court Support Manager I

    Feb 2021 - now

  • Executive Administrative Assistant

    Jul 2013 - now

  • Administrative Coordinator II

    Jul 2018 - Feb 2021

  • Judicial Assistant

    Oct 2016 - Jul 2018