
Fatma Mohamed

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About me
Real-estate Recruiter
Education

Al Ma’aref higher institute for languages and translation
2010 - 2014Bachelor's degree English and French languages
Experience

Memaar Al Morshedy
Jun 2014 - Oct 2016Executed and managed customer service strategies effectively to achieve the highest level of customer satisfaction. Effectively communicated with customers through phone, email, and social media to understand their needs and requirements. Professionally handled customer inquiries and complaints, resolving them efficiently and timely. Built and reinforced positive relationships with customers by meeting their needs and exceeding their expectations. Organized and participated in public relations activities and promotional events to enhance the company's reputation. Monitored customer feedback and provided it to relevant departments to contribute to improving services and products. Show less
Customer Service and Public Relations Officer
Jan 2014 - Oct 2016Sales Representative
Jun 2014 - Dec 2014

Prague ISO Trade, S.R.O
Apr 2022 - Jul 2023Currency Exchange SpecialistExecuted currency exchange operations, ensuring accurate counting and verification. Processed customer transactions in accordance with company policies and regulatory requirements. Provided exceptional customer service by addressing inquiries and concerns related to currency exchange rates and services. Collaborated with team members to ensure a smooth and efficient workflow during busy periods. Assisted in training new employees on cash handling procedures and customer service standards. Show less

Maverick Impact - People & Brand
Oct 2024 - nowRecruiter
Licenses & Certifications

Certificate of banknotes and coins
Czech National BankApr 2022
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