Fatma Mohamed

Experience

• 

  Memaar Al Morshedy

  Jun 2014 - Oct 2016

  Executed and managed customer service strategies effectively to achieve the highest level of customer satisfaction. Effectively communicated with customers through phone, email, and social media to understand their needs and requirements. Professionally handled customer inquiries and complaints, resolving them efficiently and timely. Built and reinforced positive relationships with customers by meeting their needs and exceeding their expectations. Organized and participated in public relations activities and promotional events to enhance the company's reputation. Monitored customer feedback and provided it to relevant departments to contribute to improving services and products. Show less

  • Customer Service and Public Relations Officer

    Jan 2014 - Oct 2016

  • Sales Representative

    Jun 2014 - Dec 2014
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  Prague ISO Trade, S.R.O

  Apr 2022 - Jul 2023

  Currency Exchange Specialist

  Executed currency exchange operations, ensuring accurate counting and verification. Processed customer transactions in accordance with company policies and regulatory requirements. Provided exceptional customer service by addressing inquiries and concerns related to currency exchange rates and services. Collaborated with team members to ensure a smooth and efficient workflow during busy periods. Assisted in training new employees on cash handling procedures and customer service standards. Show less

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  Maverick Impact - People & Brand

  Oct 2024 - now

  Recruiter