Emma Wright

Experience

• 

  The Plough

  May 2015 - Aug 2017

  Waitress

  Entry level position to get used to the customer service environment. I had to learn about drinks menus, cash handling skills, cleaning, time management and patience. It’s a high pressure environment that always kept moving, but this for me presented a good challenge and a chance to get used to fast paced scenarios with little room for error.

• 

  Cambridge Assessment

  Jun 2018 - Aug 2018

  Payments assistant

  This was a temporary role that included a lot of data input into their systems, also answering the phones to successfully assist customers/clients. Ensuring the information and data is as compliant and accurate to requirements as possible which includes manually scanning and checking documents. This role for me was great to get used to the office environment and culture to which I think my written and verbal skills through presentations and diploma work came helpful.

• 

  Outspoken Training LLP

  Sept 2018 - Mar 2020

  Business Administrator

  My core responsibilities were around managing and updating databases and documents to ensure they are up to date and reliable whilst remaining GDPR compliant. Responding to customers in an efficient and speedy timeframe requiring a lot of proactivity and thinking on the spot whether it be individually or as a team. During my time at Outspoken I helped train a few of the new staff members due to the limited number of employees working at that point in time. Whilst working here I also successfully planned and ran the Bikeability Plus Project which involved the management of resources, people and locations. Show less

• 

  Arbonne

  Jan 2019 - Dec 2019

  Independent Consultant

  I picked up this consulting role while working alongside my full time job to help me earn some extra money. I managed this by promoting and selling the products produced by the company Arbonne. This included me running face to face meetings with clients in which I listened and tailored each sale to each new client.

• 

  Banyan Corn Exchange

  May 2021 - Aug 2022

  Bartender

  This role saw me working in a busy city centre location which helped improve my speed and ability to serve multiple customers or tasks at one time. It required learning a large cocktail menu and range of different types of alcohol. I was also required to do a number of modules on health and safety within the bar and restaurant.

• 

  Tech Mahindra

  Jul 2021 - Jul 2022

  Technical Support Staff

  Answering calls from customers and providing support for technical issues. I did this by utilising different systems that were able to analyse customer systems and pick up on errors. Some skills I developed whilst working here were time management, data analysis, data management and customer service.

• 

  T. Bailey Asset Management Limited

  Jul 2022 - Oct 2022

  Office Administrator

  I was required to manage various Ad hoc procedures which included the useof different software and platforms, ensuring data was secure, checkingfinancial details and preparing data for clients. One project I was involved inincluded safeguarding clients by identifying clients being processed were thecorrect people. This ensures to protect the client from fraud etc.

• 

  HCLTech

  Jan 2023 - Aug 2023

  Customer Service Representative

  Communicating with customers to help resolve issues within their savings or bond account. Listening to the customer and using a range of software to identify and resolve the issue as quickly and easily as possible.

• 

  DailyPay, Inc.

  Oct 2023 - Mar 2024

  Customer Service Agent

  Using different services (phone, email and chat) to communicate and assist customers. Researching and analysing data from different companies about client benefits. Understanding financial protocols used within different client companies.