Nicole Imhoff

Experience

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  Jewish Community Center

  Jan 2001 - Jan 2002

  Assistant Fitness Center Director

  - Full operational responsibility of the fitness center including members, machines, classes and women’s locker room facilities.- Increased attendance by creating competitive fitness contests for members.- Improved education by developing and publishing a monthly newsletter filled with news about health, fitness and dietary issues.- Designed special exercise classes for unique populations such as the elderly and teenagers involved in sports.

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  GME Consultants

  Jan 2002 - Jan 2005

  Senior Materials Technician

  - Provided quality control field testing on construction sites including: base soils, concrete, and masonry testing.- Teamed with job site superintendents to insure the highest quality materials were used.

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  Minnesota State University, Mankato

  Jan 2005 - Jan 2007

  Exercise Physiologist (Cardiac Rehabilitation, Phase 3 & 4)

  - Increased effectiveness of weight-lifting program by re-organizing the weight card record system, numbering the weight machines for easy recognition and introducing easy access to patients performance records. - Reinforced concepts and educated cardiac patients by creating a monthly newsletter filled with pertinent articles. - Kept patient’s interest high by constantly changing warm-up, dyna-band work-out and cool-down routines.- Designed and supervised individual participant’s cardiovascular and strength work-outs. Show less

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  Immanuel St. Joseph’s Hospital

  Jan 2006 - Jan 2007

  Data Analyst

  - Increased efficiency of the hospital audit process by over 100% and dramatically increased the integrity of the audit data. - Designed and created a website which standardized the audit process for all hospital departments.- Produced and updated graphs to display data for each individual department’s benchmarks.- Effectively participated on various teams that analyzed hospital data.- Partnered with numerous department directors and worked productively with little supervision.

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  St. Joseph's Hospital

  Jan 2007 - Jan 2010

  Clinical Exercise Physiologist (Cardiac Rehabilitation, Phase 1 & 2)

  Professional experience in Phase 1 & 2 Cardiac Rehabilitation, which includes setting up EKG leads, leading patient through exercises and machine use, educating each patient daily on different topics, assessing patient’s conditions through exercise stress testing, and running the computer system to track the patient’s daily workout.

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  Optum

  Feb 2008 - now

  - Develop a governance structure across all programs within the Process Efficiency and Lessons Learned portfolio.- Strategically balances business priorities to make recommendations on the solution, timing of the implementation and capacity planning.- Consults with Executive Leadership across business stakeholders to review and provide recommendations for future development and roadmap opportunities.- Develops and implements strategy for communication of each portfolio.- Support messaging, tracking, and negotiating across the programs/projects, resource allocation, resource requests, program roadmap/strategy and capital investment.- Support creation of various deliverables including a monthly artifact that will be shared with Product and Operations Senior Leadership that provides status and visibility to the strategic roadmap, resource allocations and program success/risks.- Ensure integration and consistency across initiatives.- Provide guidance, expertise, and/or assistance to internal and/or external partners to ensure programs and strategies are implemented and maintained effectively.- Act as a mentor for other team members and subject matter expert. Show less - Led and managed large, scale projects ensuring timely completion and driving successful outcomes across the business.- Used MS Project and project artifacts to manage the oversight of project deployments.- Strategically balanced operational & business priorities to make innovative recommendations on a solution.- Developed and implemented strategy for global communication and coordination of training for the new initiatives. - Designed and implemented solutions leveraging fact-based rationale, incorporating applicable best practices with proven outcomes while supporting an agile business model. - Drove successful change management of new implementations across the business. Show less - Drove $11 million in savings by increasing call scheduling capability across four lines of business in 2022. - Program management of the Veterans Affairs Telephone Lifestyle Program (2019 to Present).- Worked directly with Senior Leadership within Product, Operations and Technology to design and implement new programs and services across the business.- Used MS Project and project artifacts to manage the oversight of project deployments.- Strategically balanced operational & business priorities to make innovative recommendations on a solution.- Developed and implemented strategy for global communication and coordination of training for the new initiatives. - Designed and implemented solutions leveraging fact-based rationale, incorporating applicable best practices with proven outcomes while supporting an agile business model. - Drove successful change management of new implementations across the business. Show less - Part of the project team that revamped our Wellness Coaching Product by streamlining processes, creating an innovative and extremely efficient documentation system and implementing virtual Wellness Coaching via chat and email. - Responsible for the maintenance and improvement of all business processes, auditing, reporting, technology and training supporting 190 Health Coaches. Served as liaison between all systems groups (Salesforce Service Cloud and Health Cloud, MHD, ICUE, VCC, etc.) and the Wellness Coaching Operation.- Completed user acceptance testing and troubleshooting for the applications used by Wellness Coaches. - Managed four Support Leads.- Nominated for a Super Hero Award. A Super Hero at Optum provides stellar service to customers and demonstrates company values every day. Show less - Develop and maintain multiple curriculum materials including manuals, participant guides, training updates, quick reference guides, communications and small-scale online courses independently.- Responsible and accountable for the management of projects directed toward strategic business objectives. - Management of new training initiatives/requests.- Nominated for a Super Hero Award in 2014. A Super Hero at Optum provides stellar service to customers and demonstrates company values every day. Show less

  • Chief of Staff & Portfolio Lead, Implementations

    Sept 2024 - now

  • Director, Implementations

    Sept 2023 - Sept 2024

  • Senior Manager

    Jan 2019 - Sept 2023

  • Senior Business Process Manager

    Mar 2014 - Jan 2019

  • Instructional Designer

    Jul 2012 - Mar 2014

  • Training Specialist

    Jan 2011 - Jul 2012

  • Team Lead Wellness Coach

    Feb 2008 - Jan 2011