Marwa Omar

Experience

• 

  Ameco Tech

  Mar 2004 - Oct 2004

  Telesales Agent

  Selling Land lines through the phone to US Customers

• 

  Oasis School

  Nov 2004 - Jun 2005

  Administration
• 

  XceedSmart

  Jun 2005 - Feb 2015

  Handling operational training including soft skills and technical training for all the accounts, delivering soft skills training (Ex: communication, change management, leadership, coaching,..)Training ROI management, managing the training quality and on-time, managing the implementation of the COPC requirements.Ensuring delivering the needed development for the employees in all the Xceed departments.Conducting team building.Creating and delivering training for newly team leaders and supervisors. Show less

  • Contact center senior supervisor

    Feb 2014 - Feb 2015

  • Training and organization development Senior Supervisor

    Jan 2013 - Jan 2014

  • Contact Center Senior Supervisor

    Jun 2012 - Jan 2013

  • Contact Center Supervisor

    Nov 2008 - Jun 2012

  • Team Leader

    Jul 2007 - Nov 2008

  • Tier 2

    Oct 2006 - Jul 2007

  • CSR

    Jun 2005 - Oct 2006
• 

  MetLife

  Feb 2015 - Nov 2016

  Telemarketing Manager
• 

  Careem

  Dec 2016 - Nov 2020

  Head Of Customer Care
• 

  HSBC

  Nov 2020 - Jun 2024

  Vice President
• 

  IntouchCX

  Jun 2024 - now

  Operations Senior Director