Ty Owens

Experience

• 

  AT&T

  Mar 2000 - May 2024

  Led a team of 20 Program/Project Managers across the US, EMEA, LATAM, and APAC, overseeing custom GTM solutions for enterprise clients.• Streamlined operations, reducing cycle time by 12%, improving net satisfaction by 15% and accelerating revenue growth. • Established standardized KPIs and career development programs, enhancing team performance and accountability.• Implemented a workflow automation tool increasing workload capacity without additional costs.• Consistently exceed performance benchmarks, earning top ratings in year-end reviews. Show less Held various roles in customer success, sales management, project management, service management, and delivery.• Exceeded revenue, retention, and customer experience targets.• Achieved 127%+ sales objective, earning Sales Master Winner (Top 3%) recognition.• Certified Six Sigma Green Belt (CSSGB), driving process improvements and service quality.• Maintained a 100% customer satisfaction score across a portfolio of 120 enterprise customers.• Consistently achieved "Exceeds" ratings in year-end performance reviews Show less

  • Assoc Director Project/Program Management

    Aug 2021 - May 2024

  • Sr. Quality Transformation/Process Manager

    Aug 2018 - Jul 2021

  • Area Manager Project/Program Management

    Mar 2012 - Jul 2018

  • Customer Success & Sales Management Roles

    Mar 2000 - Feb 2012