
Rajesh Gaur
Project manager team lead

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Skills
ItilService deliveryTransition managementVendor managementIt service managementTeam managementOutsourcingBpoCall centerKpoIncident managementAttritionProcess excellenceOffshoringProcess managementPre salesTalent acquisitionAbout me
Professional with close to 11+ years of experience in Project Management, Operations Management and Performance Management. Currently working with SoftwareONE, as a Service Incubation Leader – Transition. Have been onsite to 15 European countries to perform end to end transition work. Well versed in managing, motivating and leading teams for running successful business process operations with proven ability of achieving Service Delivery / Process Targets. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Proficient at maintaining cordial relationship with customers, ensuring quality and service norms, thereby achieving customer satisfaction and business retention. Skilled communicator with excellent people management, relationship management, leadership, interpersonal and analytical skills. Recognized for presentation skills, analytic skills and communication skills with people at all levels. Hands on experience in process transitioning.
Education

Institute of Management Technology, Ghaziabad
2014 - 2016Master's degree mba
Experience

VCustomer
Aug 2006 - Oct 2010Project manager team lead
HP
Oct 2010 - Feb 2013Project consultantapproving changes, submitting changes for security projects. running cab meetings,

Computer Science Coorporation India Private Limited
Feb 2013 - Mar 2015Change manager
Goatpath by softwareone
Mar 2015 - nowTransition manager (western europe)transition management, cloud financial management

SoftwareOne Sweden
Apr 2015 - Dec 2020Transition manager (western europe) - pyracloudsoftwareone (swon) is a leading global provider of end-to-end software and cloud technology solutions, headquartered in switzerland. with capabilities across the entire value chain, it helps companies design and implement their technology strategy, buy the right software and cloud solutions at the right price, and manage and optimize their software estate. its offerings are connected by pyracloud, softwareone’s proprietary digital platform, that provides customers with data-driven, actionable intelligence. with around 5,400 employees and sales and service delivery capabilities in 90 countries, softwareone provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. softwareone’s shares (swo) are listed on six swiss exchangesoftwareone's footprint in emea spans across 27 countries. as the regional leader for emea (wester europe), i am the business owner for pyracloud; softwareone's very own saas platform that assists organizations to implement a comprehensive spend and lifecycle management practice for their software & cloud investments.i am required to travel frequently across the region to engage in pre-sales and sales activities and drive the sales motion towards closure. i am also often invited to deliver keynotes at conferences across the world.pyracloud is softwareone’s proprietary intellectual property and therefore has a vital role in the company’s growth strategy. key achievements include:• 100% year-on-year growth in gross profit• most engaged platform user globally• 10 x increase in number platform subscribers year-on-year show less

SoftwareOne
Dec 2020 - nowProject managerkey achievements include:• 100% year-on-year growth in gross profit• most engaged platform user globally• 10 x increase in the number of platform subscribers year-on-year
Licenses & Certifications

ITIL Expert
OGCDec 2013
ITIL Intermediate - RCV
OGCSept 2013
ITIL Intermediate - PPO
OGCAug 2013
ITIL - Foundation
OGCMay 2011
CCNA
CiscoJun 2010
What Is Scrum?
LinkedInJan 2024
FinOps
FinOps FoundationAug 2021
FOCP: FinOps Certified Practitioner
The Linux FoundationMar 2021
PRINCE2® 2017 Practitioner
PRINCE2® INDONESIAMar 2021
Microsoft Certified: Azure Fundamentals
MicrosoftFeb 2024
FinOps
FinOps FoundationAug 2021
Languages
- hiHindi
- enEnglish
- puPunjabi
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