Charlie Newman

Experience

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  GE Financial

  Jul 1997 - Jan 2005

  Supported Product Development department as programmer/analyst for the primary life insurance policy administration system. Responsibilities included analyzing business requirements, creating technical specifications, coding, testing, and managing product implementation through the change control process. Additional achievements included introducing process improvements to coding and testing of term products that led to significant time savings for new product implementations; leading multiple product re-pricing projects and improving the re-pricing project management process; initiating changes to product specifications that resulted in drastic reduction of implementation effort and risk; introducing automated policy print testing process that eliminated manual review, improved accuracy and reduced implementation cycle time; and automating policy print regression testing process that enabled unmonitored testing and increased flexibility and mainframe cost savings. Show less Acted as lead developer and project manager for the integration of workflow management system with document imaging system. Responsibilities included reengineering customer service processes to take advantage of system capabilities; developing technical requirements for Pegasystems/FileNet integration; developing design documents and test plans; programming workflows; completing unit and integration testing; conducting code peer reviews; managing resources, work/task assignments and project timelines; and providing regular project updates to business and IT leaders. Show less

  • IT Analyst

    Aug 2002 - Jan 2005

  • Programmer/Analyst

    Oct 1999 - Aug 2002

  • Systems Analyst / Workflow Architect

    Mar 1998 - Oct 1999

  • Business Analyst

    Jul 1997 - Mar 1998
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  Genworth Financial

  Jan 2005 - Jun 2015

  Provide Quality Assurance and a wide range of technical support to aid the implementation of strategic projects, new product introductions and process improvements. Responsibilities include managing daily Quality Assurance testing, defect triage, and status reporting through implementation of major underwriting system; coordinating organizational communication and regression testing for over 50 client applications during major imaging system upgrade; designing and implementing a custom database to provide QA test tracking and analytics for a project to reengineer the division's incoming mail process; writing ad-hoc Java applications to gather legacy system usage statistics and analyze imaging system logs; providing Java analysis and coding support for major underwriting systems on a volunteer basis. Show less Led team that provided resources and expertise for implementation of Customer Relationship Management software, primarily Salesforce.com. Responsibilities included leading team personnel with coaching, goal setting, performance reviews, work management and prioritization; managing financial processes, including annual & monthly budget, license ordering, purchase requisitions, and invoice reconciliation; updating security practices and procedures based on risk assessment findings; working with vendors and business clients to submit a Request for Proposal for a major systems redesign; acting as liaison between Genworth and Salesforce.com in their global strategic supplier relationship by ensuring supplier meets service level agreements, provides effective problem resolution, satisfies customer requests and offers ongoing support to optimize usage of the software; and organizing and facilitating monthly meetings for global, company-wide Salesforce.com users group for training on new features and sharing of best practices. Show less Supported Distribution and Marketing as Salesforce.com administrator of 5 different production instances, with approximately 1600 users. Responsibilities included administering and supporting systems, licenses and users with regular monitoring, updates and planning; implementing process improvements for work management and systems support; completing semi-annual risk assessment and attestation audit of internal processes to ensure regulatory compliance and adherence to company and industry security standards, including review of supplier SAS70 reports and ISO 27001:2005 certifications; performing annual audit and site visit to verify supplier compliance with contractual and regulatory obligations. Show less Managed an enterprise applications support team providing 24x7 support for over 4,000 users of 20 application groups, comprised of more than 200 component applications on over 150 servers. Responsibilities included managing staff needs from interviewing, hiring, training and coaching; on-boarding new applications for the growing support team from an initial two to twenty application groups; responding to helpdesk escalations; handling user requests for table and configuration changes; monitoring applications with automated alerts, dashboards and manual observation; resolving system outages with appropriate communication and root cause analysis; creating consistent operating schedule and procedures; developing and maintaining operational and helpdesk documentation; scheduling and performing system maintenance; writing and updating Disaster Recovery plans and test plans, and conducting periodic tests for multiple systems; and supporting numerous projects affecting application infrastructure, including server migrations, database migrations and account changes, middleware upgrades and vendor software patches.Additional achievements included re-engineering the application support process from an on-call/off-site model to a 24x7/on-site staffed support desk, which required managing vendor changes, updating support documentation, creating service level agreements, and extensive training; eliminating ad hoc reporting by IT for multiple systems by transferring data to existing business reporting systems; and implementing continuous process improvements such as eliminating unnecessary application services and support activities, and enforcing data retention policies for improved application performance. Show less Led project management efforts with cross-functional operations and IT teams in ongoing development and implementation of workflow and imaging system changes. Responsibilities included directing all work management processes for repeated six week development cycles; managing timelines, tasks and resources; reviewing and validating incoming requests; obtaining development cost and time estimates; prioritizing and organizing requests into scheduled releases; tracking request status throughout life cycle to ensure adherence to schedule; coordinating code moves through the change control process; and managing testing activities and production implementation. Show less

  • QA Test Analyst

    Jun 2012 - Jun 2015

  • IT Solutions Team Leader

    Oct 2011 - Jun 2012

  • Senior IT Systems Analyst

    Sept 2010 - Oct 2011

  • IT Operations Team Leader

    Jan 2006 - Sept 2010

  • IT Solutions Project Coordinator

    Jan 2005 - Jan 2006
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  Liberty University

  Jul 2015 - May 2021

  Software Developer
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  Maximus

  May 2021 - now

  Software Developer