Jamie Parmar

Experience

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  Nationwide Building Society

  Apr 2007 - Jun 2011

  - Responsible for planning, executing and managing a portfolio of programs with effective product plans and brand marketing strategies to achieve market share. - Carried out monthly audits, risk and regulation checks, setting and ensuring team adhere to new and existing processes and procedures against FSA regulations- Responsible Project Manager for product launches; Credit Cards and Bank Accounts- Strategic planning – developed plans with consideration for consumer segmentation, category positioning, competition, new product innovation and consumer development Show less - Building long term relationships with clients through regular meetings to identify their needs and offer advised recommendations to make customers better off – working in line with FSA regulation- Recommendations in product areas of Investments and Life Insurances in partnership with Legal & General, offering products from fund managers such as Jupiter Merlin, Blackrock and Threadneedle. - To monitor and report against business performance, responding and recommending actions to trends, and taking executive action Show less

  • Customer Account Manager

    Sept 2010 - Jun 2011

  • Senior Branch Manager

    Feb 2009 - Sept 2010

  • Senior Financial Consultant

    Apr 2007 - Feb 2009
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  Lloyds Banking Group

  Aug 2011 - May 2015

  Accountable for Business Change within the Digital Banking department, Jamie was responsible for managing the entire business change project lifecycle: ensuring that projects run to plan, budget and scope, encompassing comprehensive change control, issue and risk management, quality and governance standards. Working with agile methodology, deliverables include managing customer and colleague treatment plans, KDPs and Go/no Go decisions. Projects delivered include:Mobile Banking Retail and Business app: Lloyds, Halifax, Bank of ScotlandAligned to the Mobile Transformation theme, the programme delivered the first native iPhone and Android apps for Lloyds, Halifax and Bank of Scotland customers. With a £32m budget and a roll out to 5 million customers, Jamie was accountable for the management of operational areas which included 16,000 branch colleagues. The role required the development of innovative treatment plans, communications and training material and solutions for the digitisation of the branch network. The business change element was the first time Mobile Banking had been so integrated into branch channel onboarding processes. Mobile Banking Colleague pilot: Lloyds, Halifax, Bank of ScotlandThe rollout strategy for the apps included a large scale colleague pilot delivered to over 1,500 colleagues, This unique approach was identified during the planning phase. The pilot was rolled out through a number of large colleague presentations, including events at Wembley Stadium and Edgbaston Cricket Ground. Based on post pilot research conducted, colleagues understood the product better and are more confident promoting the app. Mobile banking registrations in branch has now increased by 15 per cent. The pilot also identified a number of defects that were not observed in testing.Online Appointment Booking: Lloyds, HBOSThe project has forecasted 213,000 appointments booked within the first year with over £16m in benefits expected over 3 years. Show less

  • Digital Proposition Manager

    Oct 2014 - May 2015

  • Digital C&BR Project Manager - Transformation

    Sept 2012 - Oct 2014

  • Customer Banking Project Manager

    Aug 2011 - Sept 2012
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  Barclays

  May 2015 - Nov 2016

  Digital Senior Project Manager

  ON-DEMAND Video BankingJamie has delivered a leading innovation service with Barclay's being the first to market an ‘on demand’ video banking proposition to customers through digital channels (Mobile, Tablet, Desktop) in the UK. The project provides customers instant access to a real person to give them easy access to banking on their terms, at a time and place convenient for them. http://www.barclays.co.uk/video-bankingRESPONSIVE ROLLOUT - CONTENT MIGRATIONLeading a change programme workstream with objective to content migrate Barclays.co.uk public site (c.1500 pages) into a responsive platform across personal, premier and business banking, creating a multi-channel experience. Whilst creating and implementing a process framework, Jamie manages internal colleagues, multiple 3rd party suppliers, all costs, risks, governance and senior stakeholders to ensure successful delivery of his projects. http://www.barclays.co.uk/premier-banking Show less

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  HSBC

  Nov 2016 - now

  • Global Business Transformation Programme Manager

    Nov 2021 - now

  • Global Digital Transformation Programme Manager

    May 2019 - Nov 2021

  • Senior Programme Manager

    May 2018 - May 2019

  • Senior Programme / Project Manager for Digital Transformation (Corporates)

    Nov 2016 - May 2018