Rakesh Kumar

Experience

• 

  Unitech Limited

  Sept 2012 - Jan 2015

  Junior Executive

   Assisted to Vice President (Project) & prepare daily progress report,Screened calls and emails and initiated actions to respond or direct messages for managers. Conducted weekly meetings with team and Prepared weekly work progress status of as per reported by Civil Engineer's. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements with HRD head office. Reviewed invoices, Prepared payment approvals and monitored payments for timely reconciliation. Developed and updated Microsoft Project and project management tools to track achievements. Following HR SOP and Troubleshooting and Maintained All Computers at Project Office. Show less

• 

  InstaVeritas India Pvt. Limited

  Jan 2015 - Jul 2022

  Team Leader

   Managing 60 plus team members’ day to day activities as a Team Leader. New Case initiation by assigned tasks to individuals and departments as well as motivating to the team to achieve the task and goals. Liaison with client/candidate for missing or additional Information in accordance with Organization operations procedures. Ensure all operational logs are recorded accurately and in real time.  Monitored turnaround times (TAT) and ensure compliance with standard. Operational processes (SOP’s) and service level agreements (SLAs). Reviewed final reports to ensure accuracy of information and release the final report to the clients in timely manner. Answer all client queries around the progress of reports. Proactively identify areas for improvements and make recommendation to the processes undertaken on a regular basis. Training, engaging, and retaining people to optimize their talent and maximize their productivity. Maintained open communication with all team members to ensure everyone was aware of company goals and objectives. Show less