Craig Reynolds

Experience

• 

  PlatOz HR Pvt Ltd

  Oct 2013 - May 2014

  Human Resources Executive

  • Led talent acquisition efforts for clients in IT, engineering, and BPO sectors• Managed all aspects of employee onboarding, from induction to engagement activities and grievance handling• Coordinated exit interviews and retention strategies, focusing on employee satisfaction and organizational loyalty

• 

  EClinicalWorks

  Aug 2014 - Jun 2016

  Human Resource Business Partner | Employee Relations

  • Handled all onboarding processes, including formal inductions and mentoring new HR team members• Managed employee grievance mechanisms and regular feedback sessions to maintain a positive work environment• Conducted employee appraisals using 180-degree and 360-degree feedback methods• Facilitated internal job postings, coordinating interviews and integrating employees into new roles• Monitored compliance with HR best practices, identifying and mitigating potential legal and reputational risks• Managed major projects focused on attrition reduction, team health monitoring from 0 to 90 days, appraisal and award programs• Developed customized HR and operational reports to analyse and enhance productivity strategies• Oversaw the execution of exit formalities, ensuring a smooth transition for departing employees Show less

• 

  Jio

  Mar 2017 - Sept 2023

  • Oversaw a comprehensive HR Business Partner function, leading a team of 4• Aligned HR strategies and initiatives with corporate goals, enhancing overall business strategy• Addressed management and employee relations issues, resolving demands and grievances efficiently• Led talent management efforts, including internal job postings, succession planning, and skills development• Designed and implemented employee engagement programs that fostered team building and a fun workplace environment• Conducted performance management reviews, providing feedback and setting strategic goals for future employee development• Advocated for a diverse and inclusive workplace culture, promoting open communication and respect across all levels of staff• Created and utilized HR analytics to monitor and improve employee satisfaction, productivity and retention• Enhanced employee retention by analysing feedback and proactively adapting BAU practices to lower turnover• Supervised recruitment planning and budgeting to maintain service levels and ensure adequate staffing• Skilled in applying SAP HR tools to enhance operational efficiency• Managed staffing strategies and resource allocation to meet organizational needs• Analysed industry trends to adopt leading HR practices and adjust compensation benchmarks Show less

  • Deputy Manager Human Resources

    Apr 2021 - Sept 2023

  • Assistant Manager | HRBP

    Mar 2017 - Apr 2021
• 

  TSI - Transworld Systems Inc.

  Sept 2023 - now

  Manager - Human Resources

  • Leading a team of 3 members overseeing the HR Business Partner function with a vast headcount across verticals in on-site & work from home models• Collaborate closely with Business and Leadership globally to achieve delivery targets and implement HR strategies & long termsforecasts.• Design the model and implementation of development plans, policies & Intervention stages in consultation with leadership &Stakeholders in India, US, Guatemala & Philippines.• Providing HR advice and support to managers and staff on a wide range of strategic and operational issues / grievances.• Create automation by identifying repetitive tasks, selecting appropriate tools, ensuring integration, and maintaining data compliancefor enhanced efficiency.• Use data and analytics to measure & report the effectiveness of tools and policies and understand the landscape for furtherimprovement. i.e Headcount, Attrition, EWS, Skip sessions, clearances, FNF & Settlements, etc.• Identify employee training needs through periodic reviews and surveys, prepare quarterly/yearly training calendars accordingly, andensure timely execution.• Ensure compliance with Diversity, Equity, and Inclusion (DE&I) and Prevention of Sexual Harassment regulations.• Drive employee development, performance efficiency, and recognition programs while facilitating training needs assessments andexecuting training calendars. Show less