Rachael Swingler

Experience

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  Brakes Foodservice (Puritan Maid)

  Feb 1999 - Mar 2001

  Contract Administrator

  Account co-ordinator for two major contracts and central point of contact for the customer and Puritan Maid functions.Liaised with contracted purchasing agency to ensure smooth co-ordination of purchases and supply chain. Carried out regular reviews of each contract’s business performance and presented the results in formal reports to the customer.Collated and reviewed operational and financial information for internal management reports.Performance trend analysis to ensure contractual performance levels were maintained.Ownership of both customer related and Puritan Maid issues, liaising with relevant parties to effect practical solutions.Prepared and hosted formal business reviews with customer’s Head Office, producing and circulating the minutes of the meetings.Stock Management, liaising with the purchases and supply chain to ensure deadstock was kept to a minimum.Ad hoc support to the help desk and telesales function. Show less

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  MÖLNLYCKE HEALTH CARE UK

  Mar 2003 - Jul 2006

  Contract and Pricing Administrator

  Administration of the pricing function to ensure that customer pricing was accurate and pricing strategies were implemented in order to maintain customer profitability.Continual liaison with sales force, brand managers and customers to ensure that new pricing arrangements were set up promptly at the correct hierarchical level in SAP. Managed price quotations and informal tenders to ensure that MHC could respond within the requested timescales.Co-ordinated and implemented annual price reviews, liaising with sales force and business managers to agree appropriate action for each customer. Prepared monthly reports to identify future expiring prices within the system and took appropriate action depending on the terms of the customer's contract.Maintained the Drug Tariff price list and the application of price increases at correct discount levels for various distributors.Communicated with Credit Control team to resolve pricing queries and administered credit notes where required.Performed a monthly analysis of credits / debits raised, submitting the results to sales managers in order for them to review their procedures and thus improve service to the customer.Managed retrospective rebates, liaising with the sales force and customer to ensure that figures agreed and rebates were issued in a timely fashion. Show less

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  The Courage To Sing

  Feb 2008 - Mar 2010

  Office Manager / Personal Assistant

  Management and administration of THE COURAGE TO SING courses, enrolments and “After Sales” customer care.Developed, implemented and maintained administration systems to support business growth.Managed marketing schedules relating to mailshots and promotional communications.Maintained manual bookkeeping records to ensure all invoices and sale receipts were entered and balanced.Maintained the existing COURAGE TO SING website and assisted with the development of a new site.

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  Bottleman Recycling Services Ltd

  Mar 2010 - Feb 2016

  Office Manager

  Developed office systems and procedures to create an efficient workplace.Created and maintained a client database [CRM], recording all contact and waste service information.Ongoing liaison with drivers to ensure collections were made in a timely, satisfactory manner.Central point of contact for customer and drivers, handling enquiries, quotations, collection issues etc.Set up new accounts on the relevant files and systems and issued the required documentation to the customer.Communicated closely with other contractors setting up and managing sub-contract work.Produced monthly and quarterly invoice runs using Sage, chased aged debtors and handled invoice queries.Processed Direct Debit instructions ensuring payment changes were communicated accurately to BACS Teledebit. Produced annual Waste Transfer documents for each customer via a mail merge process Show less

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  NDM Architects

  Feb 2016 - Feb 2020

  Office and Accounts Administrator

  Management of daily accounts procedures using Clip-It software to include sales and purchase ledgers payment runs, credit control, bank reconciliations, petty cash, maintaining cashflow between bank accounts, production of P&L at month end, monthly payroll, timely submission of VAT, CIS, PAYE and Tax to HMRC, pre-payment and accruals, adjusting journals where necessary, production of job cost reports, reporting and analysis of month end figures to directors each month, banking monies received at local branch.Preparation and submission of planning applications, liaising where necessary with local authority planners.Preparation of tender documents and analysis of returned tenders.Creation and maintenance of database to record client details and new project information.Creation and maintenance of excel database to record and monitor current status of each job using a “traffic light” system to show priorities.Regular update of online project management database and monitoring of staff timeclock entries to ensure accuracy.Diary management, arranging client meetings and CPD seminars for director and architectural team.Writing literature for company brochure and proof reading colleagues’ contributions to various articles (eg website blogs, planning statements). Show less

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  Musbury Garage Ltd

  Feb 2020 - now

  Company Accountant