Amy Billman

Experience

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  Alltel Communications

  Sept 2002 - Sept 2004

  Financial Services Representative/team lead

  payment negotiation

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  Easter Seals UCP of North Carolina

  May 2006 - May 2008

  Marketing Coordinator and WebSite Administrator

  Designed and produced a variety of Easter Seals and United Cerebral Palsy (UCP) publications, including all content for Web Pages, web site articles, newsletters, and marketing communications. Evaluated and tested the organization’s web site and content management systems for usability and accessibility for consumers and employees with disabilities. Developed training materials for interns working on Technology Opportunity Project (TOP) grants. Produced orientation presentations for Easter Seals UCP programs that were distributed to all new employees. Responsible for the organization’s first ever Employee Giving Campaign and other marketing to help drive donations and other fund raising. Assisted clients receiving supported employment services with career exploration and goal assessment. Advocated for the needs of clients in work environments, in addition to managing supportive work tasks. Show less

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  Freelance Transcription Services

  May 2008 - Sept 2022

  Transcription specialist

  Provided audio transcription services as an independent contractor to clients in the market research, information technology, and academic industries. Created hundreds of verbatim qualitative research transcripts of audio resulting from focus groups, in-depth interviews (IDIs,) on-site interviews, seminars, company meetings, and lectures. Interfaced with clients throughout the project lifecycle including participation in scoping and statement of work activities; ensuring that project goals were met and exceeded. Show less

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  SpeedDots

  Jul 2011 - now

  Co-owner and founder/Chief Provider of Customer Happiness

  Actively participates in the beta testing of applications to proactively identify accessibility issues. Customer training and support with Apple and SpeedDots products including using the Voiceover screen reader. Create product support documentation for new and existing products ensuring that documentation is created in accessible formats. Produce marketing, newsletter, and other content in multiple accessible formats. Promote customer engagement through a variety of social media channels. Conduct marketing studies to determine sale worthiness of future products and services. Continuously research to find new and innovative products and services that can better empower SpeedDots customers. Communicate with customers of varying skill levels to ensure unparalleled customer satisfaction. Show less

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  The Brandon and Amy Show

  Jul 2022 - now

  Podcaster

  Research, voice, and produce content for weekly radio show and accompanying podcast. We are now rebranding as Breaking Boundaries with Brandon and Amy. We go beyond the usual disability related podcast: those are everywhere! We bring humanity to disability by showcasing talented, passionate individuals who just so happen to have a disability, living out their purpose. We believe that everyone has an amazing story to tell, and our mission is to bring them to you as only we can! Our unique style of interviewing has garnered us worldwide listeners, and we are excited to continue this journey. Show less

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  Blind institute of technology

  Dec 2022 - now

  Administrative Assistant

  I provide exceptional support services to BIT's Director of Operations and Chief Connections Officer. My job duties go beyond the general day-to-day of calendaring and keeping schedules organized; though that is an important part of what I do. I also have the honor of supporting BIT's mission, by interviewing incoming candidates, as well as conducting professional development workshops to show them how to write effective resumes and to talk about themselves in interviews and networking situations, confidently. Show less

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  The Mountain

  Jul 2023 - now

  Voice Talent

  The Mountain is a AAA radio station. I am the female imaging voice. I bring warmth and humor to our station promos and announce/introduce new music.