Benny Hillmann

Experience

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  US Army

  Mar 1983 - Mar 1986

  Observation / Scout Helicopter Repairer
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  North Carolina National Guard

  May 1986 - Mar 1989

  Observation / Scout Helicopter Repairer
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  Audio Video Repair Centers (Formerly Jim Spencer TV Service)

  Sept 1987 - Dec 1998

  Service Manager, Technician

  Served as technician supervisor, shop supervisor, electronics repair technician and on-site service technician. Oversaw procurement of parts and supplies as well as customer relations.

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  Capital Television Service

  Dec 1998 - Feb 2000

  Co-Owner, Service Manager

  Performed electronics troubleshooting and repair and shop supervision. Oversaw procurement of parts and supplies, customer relations, record-keeping and profit reports. Maintained technical library.

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  Raytheon JPS Communications

  Sept 2000 - Feb 2016

  Established as the subsidiary’s primary technical support contact to entire world. Promptly provided software and firmware updates and technical advice within extreme export and security parameters of major defense contractor. -Provided renowned, world-class support by drawing on complete product knowledge, inside and out.-Supported international and domestic public safety and emergency communications systems.-Provided telephone and email technical support on entire communications interoperability product line.-Directed and assisted the repair operation with technical support and customer interface.-Approved product engineering change orders and forwarded customer bug reports and feature requests to Engineering.-Designed interface cables, connecting customer radio equipment for interoperability.-Advised inside sales, dealers, and manufacturer representatives as to which products best fit each customer's application and how.-Conducted monthly training session for product users, installers, and sellers. -Ensured exceptional customer service by managing 24/7 telephone support schedule and provided after hours technical support on a rotational basis. Show less Quickly rose to position of Lead Technician. Tested newly manufactured product and repaired any that were improperly built or contained defective components. Applied a test stamp to each unit as it met my high quality standards. Gained an extreme familiarity with the entire product line.-Provided customer service, sales demonstrations, production, and engineering repair support.-Tested and repaired new product as well as damaged or defective customer returns.-Tracked manufacturing defects. -Edited and updated manufacturing test procedures and other technical documentation. Show less

  • Customer Support Engineer

    Jan 2005 - Feb 2016

  • Manufacturing Test and Repair Technician

    Sept 2000 - Jan 2005
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  JPS Interoperability Solutions, Inc

  Apr 2016 - now

  Customer Support Engineer

  Same job, same office, and same phone as below, but now I work for a company with the proper priorities.