Erick O.

Experience

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  Campbell's Resort

  Jan 2008 - Aug 2010

  Banquet Server

  Banquet server for large events of 100+. Also, responsible for table and buffet setup, table silver and glassware, serving drinks, etc.

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  Watsons Harverene Resort Inn

  May 2011 - Sept 2011

  Dock gas specialist and General Maintenance

  Responsible for watercraft fueling, yard and resort maintenance, lawn mowing, pool cleaning and chemical administrating.

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  Lake Chelan Winery

  May 2012 - Sept 2012

  Host

  Responsible for greeting guests and delivering food and drinks, appetizers, general customer service

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  Chelan Fresh Marketing

  Jun 2013 - Aug 2013

  Cherry Quality Control agent

  Primary quality control agent to ensure cherries packed for domestic and export production met Chelan Fresh criteria. Carefully managed non-compliance reports and worked with superiors to correct quality issues. (Seasonal position)

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  University of Redlands

  Mar 2014 - Jun 2017

  Event Services

  Work in teams or alone delivering and executing event orders to transport, set up and dismantle equipment such as tables, chairs, tents and event essentials for events with an average of 200 attendees. Completed an average of 50 event orders per month.

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  Chelan Fresh Marketing

  May 2014 - Aug 2014

  Cherry Quality Control agent

  Primary quality control agent to ensure cherries packed for domestic and export production met Chelan Fresh criteria. Carefully managed non-compliance reports and worked with superiors to correct quality issues. (Seasonal position)

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  Vin du Lac Winery

  May 2015 - Aug 2015

  Waiter and Wine service personnel

  Responsible for complete guest satisfaction including wine recommendations, food pairings and ensuring a pleasurable dining experience. Liaised with kitchen on timing and quality, suggesting changes to menu or presentation when appropriate.

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  Maki Sushi

  Jun 2015 - Aug 2015

  Head Waiter

  Part-time waiter at Maki Sushi bar. Responsible for food and other sushi recommendations, wine and beer pairings, as well as bussing and closing nightly.

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  Atlas Copco USA

  Jun 2016 - Sept 2016

  Compressor Service Sales Intern

  As a summer sales intern for Atlas Copco I assisted the Western region sales division with the service plan renewal and regeneration process. In addition I facilitated other customer courtesy calls. I also organized and analyzed data for a newly acquired territory following a company merger. I was able to utilize my customer service skills daily aligning sales with tracking mechanisms such as Salesforce, SPI, Lotus Notes, and Microsoft excel. I was also fortunate enough to win a competition developed by the HR department in which I worked remotely with two other interns to create new marketing strategies designed to attract millennials to this industrial corporation. Show less

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  Buildingi

  Sept 2017 - Dec 2022

  Serving as liaison between managers, developers, and admin teams; overseeing SharePoint site technical issue and support desks, contracted by Microsoft. Responsible for generating and presenting support, site, and service metrics; engagement with stakeholders, interacting with clients, among other various projects as necessary. Interconnected with Microsoft groups including: Real Estate and Facilities, Core Services Engineering, Global News Calendar, Global Communications Advisories, Employee Resource Groups, Team Productivity, Windows Spotlight Images, and the Alertus Safety Application. Working regularly with CBRE, Sodexo, JLL, and other vendors of Microsoft. Show less • Provide content delivery and best web practices consulting • Process, manage, and monitor quality assurance on internal and client work orders • Maintain a 99% (or higher) Service Level Agreement compliance• Adhear to Buildingi’s established web publishing processes• Update process documentation on a consistent basis and communicate any changes to the support desk teams• Utilize SharePoint, HTML, and Microsoft Office products to modify or create web content• Other project or web support responsibilities assigned as the role evolves Show less

  • Technical Support Lead

    Jan 2018 - Dec 2022

  • Web Content Administrator

    Sept 2017 - Jan 2018
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  CBRE Global Workplace Solutions (GWS)

  Oct 2021 - now

  Project Manager