Martin Cernicky

Experience

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  Zurich Insurance Company Ltd

  Jul 2007 - Mar 2009

  Contact centre agent

  - passive sales and customer care for a major German insurance (mostly: car, home and liability)- first major job with goal oriented responsibility, client facing experience, with the use of German language on full scale in the insurance environment within a team of 12 people- accomplished in combination with successful full-time university studies- build strong stress resistance and time management with focus on fast decision making

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  Diners Club CS (Czech Republic and Slovakia)

  Sept 2009 - Aug 2012

  Risk manager for Austrian, Slovak, Polish and Czech market

  - uncover fraud risk on credit card transactions in a international service center with mostly German- achievements - working full time in a team of seven people during my daily studies at the University and the connected time management- identifying risk and blocking fraudulent transactions based on client's behavior, searching for patterns- creating reports on daily basis to superiors, supporting client's need also outside of standard working hours- managing payment and connectivity problems in cases of blackouts and other Show less

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  IBM

  Sept 2012 - Aug 2014

  Conctract manager specialist/Capex coordinator Nordics

  - data and approval collection for various contract related administration - achieving very good results in smooth delivery providing all required approvals, legal documents for a seamless Capex process (Capital expenditures) with positive feedback- extensive communication with teams across IBM's responsibles including the Project Executive and Project Managers.- Process coordinator for various contract related administration steps - contract change, billing process, including setting up deadlines and coordinate all stakeholders to fulfill role within the process.- confidence in speaking before bigger audiencies and authorities- presenting before 60 people, ran a Advanced German course of 6 people - built advanced excell skills Show less

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  Purgina

  Sept 2014 - Sept 2016

  Sales Representative/Key Account Manager for German speaking market

  - sales promotion on the Austrian market with self adhesive labels 20% increase of revenue in the first year, second year 60% increase - built a cooperation with the biggest glass distributor in Austria - acquisition of the biggest Austrian cider producer- account management for 2 major clients of the company, building good relations and trust, as well as a rich portfolio on mid-range to small customers - building experience as advisory, coordinator, skilled presenter and effective seller- acquired knowledge polygraphy and company technology in 6 months, being able to sell products with confidence and competence- acquired skills in working with tight deadlines in a fast moving goods environment Show less

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  Amazon

  Feb 2017 - Jan 2024

  Process Optimization and Defect Reduction with Subsequent Account Settlement: Regular Process Analysis: Conducted continuous end-to-end analysis of process flows with a focus on improving customer experience. Daily work with BI tools, Power Query, MS Office - Excel, SQL, and dozens of internal tools that played a crucial role in successful process analysis.Defect Reduction and Root Cause Analysis: Successfully reduced defects through root cause analyses, especially in cases of delayed or faulty invoices, using Kaizen and Lean Six Sigma methods.Account Settlement and Negotiation: Managed account settlements and negotiations with stakeholders at various levels, including strategic supply chain managers, CFOs, procurement, and accounting.Consultation and Payout Negotiations:Provided documentation and actively participated in payout negotiations for renowned clients such as Microsoft, SONY, CASIO and HP.Strategic Advisor:Provided advice to renowned companies and senior management on optimizing profit/loss and financing strategies. Recognized for consistently exceeding expectations in the years 2020 and 2022.Extra mile: Self-development initiatives on various projects including EU5 wide settlement tracker consolidation, ensuring its accuracy and finalizing, early prevention initiatives and hands-on brainstorming for process streamlining workshops (KAIZEN and Lean six sigma)Success Stories and Self-Concluded Negotiations: Achieved success in process optimization and concluded negotiations with key clients such as BOSCH, Universal Music, Edgewell, MTS Group, and KWB. Show less As a Seller Account Manager of the Amazon B2B marketplace, I am responsible for accelerating sales growth and expanding selection for our business customers, by promoting B2B feature adoption amongst Amazon's existing Seller base. My main focus is to build relationships with both existing and new Business Sellers and to optimize their accounts to their full potential, helping them to adopt new B2B features and working with internal Amazon teams to address their specific business needs.Roles and Responsibilities:- Assisting Amazon B2B sellers with Registration and Feature Adoption- Meeting or exceeding targets for B2B seller account management- Educating and networking with key prospect and customer contacts- Driving customer satisfaction- Relaying market needs and requirements back to internal Amazon teams, including Product Management, Technical and Category Management teams- Working closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders- Taking part on some additional international Amazon business projects, in parallel to the strictly account management related responsibilities- responsible for seller feedback gathering, evaluation and presentation to higher managementAchievements:- most service product launches on the German marketplace- most customer centric account manager Show less

  • Finance account manager/analyst

    Mar 2020 - Jan 2024

  • B2B seller account manager

    Feb 2017 - Mar 2020
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  Wien Energie GmbH

  Jul 2024 - now

  Business Analyst