Kamran Naseer

Experience

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  Global Express Pvt Ltd. IATA

  Oct 1990 - May 1992

  Airline Ticketing & Reservation Officer

  •Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by national carrier.Arranged reservations and routing for passengers and complete fulfilment.

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  Al-Motahida Travel Agency

  Jun 1992 - Jan 1998

  Sales & Ticketing Supervisor

  •Planned, described, arranged, and sold itinerary tour packages and promotional travel incentives offered by various travel carriers.•Arranged reservations and routing for passengers.•Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

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  Automated Systems

  Feb 1998 - Aug 2016

  Sales Manager - GDS

  KEY RESULT AREAS• Cultivating marketing strategy and identifying best use of human capital resources to deliver customized client solutions. • Managing overheads & profitability as well as developing and implementing comprehensive sales & marketing plans covering the target market.• Handling new client or new business to achieve high standards and KPI targets.• Ensuring monitoring of and adherence to all applicable compliances; devising and implementing policies & procedures to enable smooth flow of day to day operations.• Appointing members and providing training to junior and new staff with performance targets management.• Carrying out all administrative and IT records and updating them correctly.• Supporting filed activities and ensuring timely support of AE team needs in customer relationship.• Leading a team of functional helpdesk, technical & training support services as Team Leader Operations.• Supporting field and customer relationship activity along with proper communication with sales department to ensure proper dedication of support resources to sales activities.• Working on employee relations and retention and doing quick intervention in case of underperformers.• Managing escalation from customers and ensuring resolution is attained for customer escalations & logged issues.• Creating sales and getting new travel agency clients to subscribe to Amadeus.• Generating product awareness across the customer base including product demos and deep-dives as per contract commitment.• Developing healthy relationships with key account’s decision-making teams and working closely with the business development and delivery teams to provide specific input to the customer. Show less

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  Al-Kazemi Travel & Tourism

  Sept 2016 - now

  General Manager

  Develop and enhance existing/new clients across the travel channels and more importantly improve the revenue and profits.Provision of Business structures to deliver specialist, professional and competitive travel products to meet the demands of the travel market. Liaising with travel partners, including airlines and hotels, to manage bookings and schedules. Dealing with customers enquirers and aiming to meet their expectations. Sourcing products and destinations to meet consumer demands for bespoke travel and sustainable tourism. •Work closely with other managers in Travel Services to design, implement, and maintain agency enhancements that ensure complete integration with those services (i.e. online booking tool, hotel, and car rental programs). Show less