Mahmoud R.

Experience

• 

  ECCO Outsourcing

  Jul 2014 - Sept 2014

  Customer Service Representative - Mobily Project

  job responsible is to serve customer via phone by solve their problem and Proposal new offers that may help them

• 

  Xceed

  Aug 2016 - Sept 2016

  Technical support

  job responsible is to Provide technical support service to customers

• 

  HSBC Retail Banking and Wealth Management

  Feb 2017 - Oct 2017

  Customer Service Executive

  -Answering inbound calls and responding to customer inquiries in a professional and courteous manner.-Resolving customer complaints, issues, and concerns promptly and effectively.-Providing information about products, services, and promotions to customers.-Processing orders, returns, and exchanges accurately and efficiently.-Proactively engaging in cross-selling initiatives to enhance product awareness and increase overall customer satisfaction.-Conducting comprehensive discovery processes and actively listening to understand each client's financial situation and needs, thereby providing tailored solutions and personalized service.-Following call center scripts and protocols to ensure consistent and high-quality customer service. Show less

• 

  Banque Misr

  Nov 2017 - now

  -Managing the credit portfolio for small business clients.-Targeting and acquiring new customers to grow the portfolio.-Reviewing loan applications for pre-credit requirements to ensure completeness and accuracy.-Identifying concerns and resolving technical errors in loan applications.-Preparing spreadsheets and financial models to support credit analysis.-Conducting financial statement analysis to assess creditworthiness.-Preparing Credit Memos for submission to credit operations for facility activation.-Collaborating with internal teams to streamline credit processes and reduce delays.-Providing guidance and support to clients throughout the credit application process.-Monitoring and managing the performance of existing credit facilities to ensure compliance and minimize risk. Show less -Reviewing POS contracts to ensure accuracy and completeness before issuing POS machines to merchants.-Following up on merchant sales transactions to maximize return on investment and achieve sales targets.-Resolving any POS issues that may arise with merchants in a timely and efficient manner.-Cross-selling with new merchants to secure new contracts and expand the merchant network.-Providing training and support to merchants on how to effectively use POS machines and maximize their benefits.-Collaborating with internal teams to optimize POS sales strategies and improve overall performance. Show less

  • Small Business Credit Analyst

    Nov 2019 - now

  • SMEs Sales Officer

    Aug 2018 - Oct 2019

  • Acquiring Sales Officer

    Nov 2017 - Jul 2018