Sidharth Dash

Experience

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  F1interop solutions pvt ltd.

  Jan 2012 - Sept 2015

  Software Engineer

   Responsible for Coordinating between client and offshore development team. Finding the Root cause Of the Job failures and resolve this within SLA. Manage the Quarterly/Monthly Maintenance Activity which includes DC Maintenance, Netezza Maintenance, Oracle Maintenance, Citrix/Windows Maintenance Activities respectively and make sure all the Process were working as expected . Give the status reports of the JIRA/Attask tickets to the manager of our development. Every week updating the status for open and closed issues (For clarification purpose). Single point of contact for both customer and developer. The major part of my team included Constant Analysis, System Monitoring, and Responding to customer queries and also to Critical/Server business problems. Doing appropriate escalation based on criticality and feasibility. Communicate with business regarding impact of issues and estimated time until such issues are fixed. Provide updates on long-running issues at least once every hour. Handing over the outstanding issues to the primary of the next shift. Responsible for providing support in L1/L2 level depending on the priority. Show less

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  NEKTONE SOFTWARE SOLUTIONS PRIVATE LIMITED

  Feb 2012 - Aug 2012

  Software Engineer

  Worked as a Software Engineer in Nektone Software Solutions Pvt. Ltd. Where my key roles and responsibility includes1. Created Website and Web based Applications using ASP.NET, C# .NET, Adobe Dreamweaver, SQL Server for the Construction Clients, Real estate Clients respectively.2. Worked as a Key member for doing Web hosting in the organization.3. I performed end to end testing of the Web Application using SELENIUM tool.4. I involved in manual testing where i wrote test cases for the application. Show less

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  Tata Consultancy Services

  Sept 2015 - May 2016

  Software Engineer

  My Responsibility includes:1. Monitored the availability of Web application using Software such as Gomez, monitoring application logs using SumoLogic, Kibana, and work on the troubleshooting of the issues.2. Responsible for Preparing the Application Availability Metrics, Monitoring the memory utilizations for Webservers and Application servers using hpdiagnostics tools. If the memory Utilizations is breaching the threshold limit which is 80% then recycle the instance using Incident Management Process.3. Understand the application process end to end monitor the daily batch cycle and check for any anomalies and triage the issue.4. Involved in Sever Patching and DR Activities and make sure the all the services were up and running at the completion of the Activity.5. Responsible for performing Daily Health Check of our Applications, Servers, Daily Batch in my Pre-Checks while beginning of my Shift once and at the end of the Shift conducted the Application health checks to make sure all the services ran as expected.6. Responsible for Creating Tickets for the issues observed during monitoring the process and resolving it after performing necessary investigations.7. Received Excellence Award from the Client for my dedication and Commitment. Show less

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  Epsilon

  Sept 2016 - Mar 2021

  Senior Software Engineer

  Providing L2 support to the client.Mainly involves in System Monitoring, Application Maintenance, Application Deployment, User Support, Resolving Issues and Reporting. Manage Patching Activity for the Prod and Non-Prod servers and troubleshoot the issue, which came after the Maintenance Activity.Handling the Production/Non-Prod Server of the Clients.Provide technical level application administration, support maintenance and monitoring of the system.Handling tickets related to high space issues for the Production Servers.Solving & Handling mutating table errors.Perform day-to-day operations, Conduct regular application health check and maintenance activities in support of the application.Monitoring the Daily, Weekly, Monthly FRMS Workflows and react (fix/escalate/inform). Query Resolutions.Manage application start-up/checklist tasks, log files, queues, transactions for exceptions and react (fix/escalate/inform).Proactively monitor Production environment and/or applications and conduct health assessment to identify the areas of improvement.Managing Releases and make changes in production environment.Created Run book for all the daily L1 tasks, known errors for the Rest of my team members.Completing the assigned work as per the SLA Show less

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  Societe Generale

  Mar 2021 - Nov 2024

  DevOps Engineer
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  AT&T

  Apr 2024 - now

  Site Reliability Engineer

  A dedicated SRE & Application Support Engineer with 8.5 years of hands-on experience in Telecom and Banking domains. Proficient in Azure, AWS, Linux, Kubernetes, TWS, Azure Databricks, and SQL. Adept at working under pressure and quick to learn, driving efficiency and growth in the dynamic software industry.