Guillaume Palfi

Experience

• 

  Ralph Lauren

  Jun 2010 - Jan 2010

  IT Support

  Temporary work as a level 1 tech support.-Installing and repairing computers-Inventory taking of all IT related items used in the company-Troubleshooting and Helping users with minor PC problems-Cabling hardware and video conference devices

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  Givaudan

  Jun 2012 - Jan 2012

  VOIP Phone Technician

  Temporary work as a telephone technician.-Replacing the old telephone models for the new VOIP cisco systems-Cabling and Installing telephones-Migrating old numbers to new systems through cisco servers.-Guiding users on how to properly make use of the new system and features-Level 1 Support for all telephone related issues and inquiries

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  Schweizer Armee / Swiss Army

  Mar 2013 - May 2014

  Squad Leader in Transmissions Branch

  Sergeant and Squad Leader in the transmissions branch. Specialized in Line-of-Sight radios aswell as Ultra and Super High Frenquency systems.-Handling expensive equipment-Troubleshooting technological problems-Leading and instructing for a squad of 8-12 soldiers-Working under stressful conditions and against time constraints.

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  International AIDS Society

  Jan 2016 - Aug 2016

  ICT Intern

  IT Support Level 1/2PC configuration/installation (Windows 7 and 10, Office 2016)System admin (Accounts, SharedMailboxes, Groups. Using Office Online/Exchange Server and Active Directory)System admin (CISCO PBX)Ticketing (JIRA)Web and Audio Conferencing (CISCO WEBEX)ICT Training of new staffRemote Administration for Durban office users (using Teamviewer)Hardware setups, workstations, laptops, phones and mobilesAssistance with and Page Creation on Sharepoint Online Show less

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  WWF

  Sept 2016 - May 2018

  Junior Helpdesk Support

  HelpDesk Support Level 1/2 - day to day user support.User and Workstation administration (AD)Administrator tasks and support on Google Apps (mail, calendar, groups, sites, drive and account management)Ticketing (GroupLink, Freshservice)Hardware maintenance and installation. (on windows 7/10 OS laptops and desktops)Training new comersBacking up of departing user profiles and documents. Creating Documentation/guides.Canon net printers maintenance.Web conferencing assistance (Cisco Webex, Zoom)Contacting and dealing with external suppliers and techniciansAssisting with all organisation and execution of the office move to new building (october 2017)Other programs and services used: Office Suite, Zenworks, McAfee Endpoint Security, Skype, PDF Xchange, Druva InSync, robocopy. Show less

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  International AIDS Society

  May 2018 - now

  o Create and implement hardware and software standardizationo Manage the ICT Systems RFPs process and contractso Procure and deploy hardware and softwareo Manage the Office365/SharePoint platformo Administer the use of all Microsoft365 apps and platforms in the IASo Provide support to the ICT team, as the focal point for any technical issues (servers, Exchange, firewall, VMware, SAN, NAS and LAN)o Support IAS staff: helpdesk 1st and 2nd level (Workstations, laptops, printer, credential issues, mobile phone issues etc.)o Maintain and develop internal procedureso Manage the servers’ administration (email, web, database, application, mobile phone, telephone/conferencing systems)o Support the necessary means to secure all IAS ICT systems (in collaboration with external suppliers). This includes, but not limited to, managing firewalls, virus protections, antispam filters, security patches, password, and user access levelso Secure functionality, uniformity and consistency.o Support the organizing and onsite running of the annual IAS/AIDS/HIVR4P conferences globally(2016 in Durban, 2018 in Amsterdam, 2019 in Mexico city, 2020-21 Virtually, 2022 in Montreal, 2023 in Brisbane and 2024 in Munich) Show less

  • ICT Senior Project Manager - Systems

    Jan 2025 - now

  • ICT Project Manager - Systems

    May 2018 - Jan 2025