Ross Drury

Experience

• 

  WOOLACOMBE BAY HOTEL LIMITED(THE)

  Oct 1999 - Mar 2003

  Assistant Manager
• 

  Taw Ford

  Mar 2003 - Apr 2012

  Service Advisor/Controller
• 

  Marshall Motor Group

  Jul 2011 - now

  Aftersales Manager

  I currently run a department of 11 technicians, 4 service advisors and 2 drivers organising workload and handling customer enquiries, resolving complaints where necessary, achieving budget targets, operating controls, prospecting, and marketing. I've achieved a very high customer satisfaction score and maintained this at a current high standard. I've achieved budget figures on a consistant basis and built a reputable name in my local area. I carry out quaility checks and currently handle MOT management on a site with 3bands. Recognised across the VWAG group network acheiving Certification status for VW, Skoda & Audi Show less