Sabry Mohamed

Experience

• 

  Vodafone

  Jan 2014 - Jan 2020

  Support english & spanish clients through web-based chat platforms. Was responsible for answering customer inquiries, resolving issues, and providing solutions to their problems.Some of the key skills that i learnt from being a webchat advisor are: excellent communication and writing skills, proficiency in web-based chat software, and the ability to multitask and manage time effectively. Additionally, be able to work well under pressure, be empathetic and patient, and have a strong understanding of customer service principles. Show less

  • Realtime Analyst

    Jan 2018 - Jan 2020

  • SMC Analyst

    Jan 2017 - Jan 2018

  • International Webchat Advisor

    Jan 2014 - Jan 2017
• 

  _VOIS

  Apr 2020 - now

  . Responsible for gathering relevant data from various sources such as databases, spreadsheets, or external sources ensuring the quality and integrity of the data in different markets, like UK, Deutschland, Spain & Ireland.. Structuring data making it easier to manipulate & analyze data using VBA, SQL and other tools. . Exploring & Analysing data to identify patterns, trends and relationship withing data giving insights to support in decision making. . Presenting complex data in a visually appealing and understandable manner using visualization tools like PowerBI,Tableau.. Assist in decision making by providing insights and recommendations. . Responsible for data quality and governance by monitoring data integrity and identify areas for improvement in data collection. Show less

  • Commercial & Governance Specialist | Partner Management

    Aug 2024 - now

  • Management Information System Analyst

    Apr 2020 - now