BISWAS MANABENDRA DEV

Experience

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  Urmi Group - One of the leading knit composite industry in Bangladesh

  May 2011 - Jan 2013

  Manage a team of 8 engineers engaged in collection the data and analysis of defects from cutting and sew lines to advise improvement plan, Responsible for Retailer’s pre-shipment Inspection room, Recruiting, Training, KPI Setting and Appraisal Evaluation for Quality Assurance Department, Implementation of modern Japanese tools and techniques of Quality Engineering, Responsible to standardize all quality assurance and production process SOPs, Manage Technical Audit and Internal Audit Team, Product safety responsible.Selected Accomplishments: Initiated and established Traffic Light System in sewing lines. Prepared a complete training manual for apparel quality assurance and established an integrated training module for the company. Contributed as a team member for successfully launched project for M&S and Torrey-JP account. Show less

  • Assistant Manager, Quality Assurance

    Mar 2012 - Jan 2013

  • Industrial Engineer

    May 2011 - Feb 2012
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  R-pac International

  Feb 2013 - Apr 2017

  Manager Quality Assurance

  Manage overall quality assurance and laboratory functions and 60 member team in 4 locations. Quality Inspections and product safety management, process and system standardization, customer complaint management and after sales technical service, root cause and defect trend analysis,perform and coordinating technical and compliance audit, Instrument Calibration, Management representative for ISO 9001 (QMS), ISO 17025 (Laboratory Management), FSC_CoC, and Implementer of TQP (Trim Qualification Program), Mellow Color. Selected Accomplishments: Designed and Implemented Production & Quality Assurance processes and SOPs as per ISO 9001:2008 guideline. Designed and established In House Lab for physical testing and get certified for ISO-17025.  Initiated TQP project in the company and maintain high score till date.  Launched FSC_CoC certification and well maintained till date. Show less

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  Avery Dennison

  May 2017 - Oct 2024

  Professional Highlights Quality Operational Excellence LeadershipCore Responsibilities:-Directed cross-functional teams to ensure product process and service quality for a world-class customer experience.-Led improvement projects in Supply Chain Operations and Commercial driving efficiency and compliance.-Managed certifications compliance audits and supplier assessments for raw materials and semi-finished goods.Key Achievements:-Quality Improvement: Reduced CCR by 60% (1.49 to 0.59, 2017–2023); zero critical incidents for six years.-Operational Excellence: Led the P-15 Project (2023), delivering a 6.8M business case and increasing EBIT from 4% to 13.7%.-Certifications & ComplianceMaintained 100% Green Ratings in audits for four consecutive years.Achieved consistent Green Ratings in TQP and 100% scores in Carter’s Traceability since 2018.Sustained FSC-CoC, GRS, and Oeko-Tex certifications with a 95% Product Stewardship Score (2023).Leadership Roles:-President, Participation Committee: Negotiated union demands, fostering industrial harmony.-Coordinator, P-15 Transformed (2024): Led 10 project teams to achieve a $5M savings target.-SIO Program Leader (2023–2024): Designed and implemented a program transitioning shop-floor associates to officer roles.-Promoted Quality, compliance, and SOP standardization across the South Asia region. Show less As a lead of quality assurance and operation excellence, I am accountable to deliver the region’s business goal by meeting quality and operational metrics (KPI’s) like CCR (Customer Complaint Rate) ,COPQ (Cost of Poor Quality), Scrap%,DPM (Defect per Millions),TTC (Time to Close).Design and prepare End to End Quality Plan (E2E QP) based on different Retail Brands requirements by doing product and process risk assessment with product development,production,supply chain team and ensure a flawless execution.For any customer complaint or internal non-conformance lead the RCA (Root Cause Analysis) and CAP (Corrective Action Plans) by following different scientific QC tools (Why Analysis, A3 and PDCA, Fish-bone /Cause Effect ) based on the severity of the case and ensure the process are calibrated based on the findings.Management Representative for all Technical, Quality ,Sustainability (ISO 9001,14001,17025) and Compliance Audit and key accountable to ensure all required processes are in place.Responsible for Internal Lab and Third Party Lab activities,RSL and Chemical Compliance, Lab accreditation.SOP and OPL (One Point Lesson) preparation , upgradation and implementation by arranging necessary training programs. Arrange best practices from other benchmark AD sites on a particular technology and implement at site level to accelerate savings and efficiency.Deliver operational savings targets by implementing inspection automations in different product lines.As South Asia Quality Champion : Responsible for reviewing and validating the RCA and CAP of high value and top escalated cases /complaints and rolling out strategic quality projects across the region. Show less Manages a team of Executives and Assistants covering ISO Management system,Incoming material inspection, Inline and Pre Dispatch Inspection, Internal & External Technical Audit,Calibration,Customer helpdesk,testing and laboratory functions.KEY RESPONSIBILITIESResponsible for all quality functions and activities carried out within the department.Ensure the quality of products and services.Management Representative of the Company for the Integrated Management System (ISO 9001:2000 and other Technical Certification and Audits including TQP, TNFPMS, Mellow Colour (For Instrument part) and Brand Protection. Maintaining and ensuring continual improvement of the Integrated Management System.Monitoring the performance, aptness & accuracy of the work procedures and products and reporting to the top management.Overlook internal nonconformities, customer complaints & carry out statistical analysis on data collected. Ensure corrective action is taken.Carry out internal audits for the Integrated Management System and facilitate the Management Review Meeting for the same.Visit customers whenever necessary to resolve quality issues.Overlook the help desk operation.Communicate if necessary with suppliers regarding quality/technical issues.Preparing a monthly Q A department report for GM’s report and monthly management meeting.Recruit, select, train and develop Quality Assurance Department staff according to Company plans in conjunction with HR departmentLead the development of PDCA culture by providing required leadership and active participation to overcome all short and long term quality related problems within the organization. OTHER RESPONSIBILITIESGive awareness to all staff with regards to the Integrated Management System.Liaison with external relevant organizations for technical compliance and retailer requirements. Show less

  • Manager Quality Assurance & Manufacturing Automation

    Nov 2022 - Oct 2024

  • Manager , Quality Assurance & Operation Excellence

    Oct 2020 - Nov 2022

  • Manager,Quality Assurance

    May 2017 - Oct 2020
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  ASQ - World Headquarters

  Dec 2023 - now

  Professional Member ( ID 65255998)