Micky Hedger

Experience

• 

  Ponywagon Computers

  Jan 1984 - now

  Owner/Operator

  Computer system building and troubleshooting at your home or place of business. Consulting and teaching services available.

• 

  Ziatech Corporation

  Oct 1994 - Jan 1999

  Provided technical sales support to customers with development systems prior to full-scale production. Duties included sales calls to customer sites, generation of quotation packages, management of customer systems throughout the facility, and support of field personnel with a heavy emphasis on communication between internal departments, outside sales representatives, and the customer. Also provided and coordinated customer visits and presentations. Additionally developed familiarity knowledge of Goldmine and SAP databases. Show less

  • Sales Support Engineer

    Jan 1996 - Jan 1999

  • Electronic Technician

    Oct 1994 - Jan 1996
• 

  Intel Corporation

  Jan 1999 - Jan 2001

  Materials Qualification Engineer - Manufacturing Engineering

  Created and implemented a Materials Qualification Department, handling all qualifications on revenue products, including documentation of department procedures and goals. Duties required high attention to quality, conforming to ISO 9001 guidelines, to interpret and implement manufacturer's data sheets, the ability to read and modify schematics, use of high speed test equipment as well as mechanical measuring devices, and to communicate and coordinate multiple departments in order to implement the revised component in the revenue products with little impact to manufacturers' assembly lines.* Reduced qualification turnaround from three months to three days.* Worked closely with purchasing agents to resolve End-of-Life and obsolete items.* Processed engineering change notices and conducted data entry through SAP and SPEED.* Provided technical support and training to lower-level nonexempt personnel.* Provided MIS/IT support to local and surrounding departments. Show less

• 

  Performance Technologies

  Oct 2002 - Jul 2005

  Senior Electronic Technician

  RMA and Manufacturing DepartmentsPerformed field and in-house repairs to the component level. * Supports Manufacturing in testing and production fallouts and conducts training to Manufacturing personnel. * Maintains strong and clear communications with administration and management within the local department, minimizing chaos and confusion.* Self taught Linux so to support our Computer Management Module which utilizes a Linux core for operations.* Maintains knowledge and has the ability to repair over 150 unique products within multiple computer architectures. Show less

• 

  Trust Automation, Inc.

  Jul 2005 - now

  -Responsibilities include inspecting materials, processes, and products, ensuring compliance with new and existing quality commercial and government standards and regulations, implementing quality management actions, and contributing to the development of company policies and procedures. -Assist in reviewing contracts and purchase orders for Quality Assurance requirements, FAR and DFAR flowdown requirements, specification requirements and any other contract requirements.-Perform the role and duties of the Designated Quality Representative, performing Source Inspections and communicating and coordinating all aspects of this function to management, internal departments and the customer. -To instruct, qualify, and referee individuals to the IPC J-STD-001 standard for parts and soldering.-Provides Quality Assurance support to projects from the planning phase to project completion. -Ensures that the company's quality assurance standards and procedures are met.-Coordinates 3rd party audits, including allocation of necessary support resources. Show less -Encompassing enforcement and improvement of product quality control through the AS9100 quality system. -Certified instructor and inspector for the IPC J-STD-001(G).-Daily workload is primarily focused on investigation of product repairs, repair documentation, and be the interface with the RMA Coordinator & Demand Coordinator. -Communication is priority to keep the affected internal departments and customers/partners synchronized in the progress of affected product. Customers could be end-users or contractors, and partners can be those who help develop or help manufacture our product.-Assisting QA in any continued improvement or root cause analysis, support QA in analyzing / reviewing problem code data for any trending issues that could point to a product problem. Show less

  • Quality Assurance Coordinator, J-STD-001 CIT

    May 2020 - now

  • Quality Engineering: Product Sustainment Specialist, J-STD-001 CIT

    Oct 2012 - May 2020

  • Test/Repair Technician, MIS/IT

    Jul 2005 - Oct 2012