Sivanandan Murugesan

Experience

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  Runiks pvt ltd

  Sept 2012 - Jul 2013

  Information Technology Desktop Engineer

  - Installed and Configured windows based operating systems, managed local and network printers, scanners, and monitored IT server room temperature health checkup on shift basis.- Configured and managed MS office outlook (2003-2010) related issue and performing with hardware related problem like smps, motherboard and RAM and processor fan related issue. - Application support and updating antivirus and lan connectivity issue for the client machine, dedicated work through shift rotational basis 24/7. Show less

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  Educomp Solutions Ltd

  Aug 2013 - Jan 2015

  IT Smartclass coordinator

  - Managed day to day operations monitored the class room systems in Net monitoring Tools and resolve problem through remote desktop tool like VNC Viewer. - Managed all PCs,Laptops, Printers, Scanners & smart class room Equipment's, analyzed and resolve the class room teaching mini thinclient when problem found.- Teaching to the teacher about educomp smart board standard operations of the procedure.

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  CurryHouse & Cafe NZ

  Feb 2015 - Apr 2017

  Information Technology Network Administrator

  - Managed and supported for all POS cash machine in restaurants, Convenience & Book Shop for all locations.- Managed all network POS Epson Thermal Printer and cable crimping and supported to Local infra nework lan connectivity and testing & Installed and configured necessary software's.- Managed all IT equipment, servers, Printers, Scanners & CCTV support with high efficiency and all the time for multiple properties as per the management requirements.

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  Acliv Technologies Pvt Ltd

  Nov 2017 - May 2018

  Information Technology Help Desk Support

  - Processing the client requests according to the priority to the specific department and provide L1 solutions through Email or infra telephone and on calls routine support.- Handling 500 Desktops 150 Laptops with 2 members IT Team in Domain Environment and reporting to IT Manager and follow up the problem & report hand overed up to date.- Managed all IT equipment like printers, scanners, pc, laptop, door lock system, ups, CCTV, telephones, and supporting remote location using remote access (Ammy, Team viewer, VNC, Rustdesk, RDC).- Vendor management, Coordinating with different vendors for Leased lines, Video conference & hardware vendors and checking the logs, taking appropriate actions to resolve the issue on time. - Monitoring memory performance, processor utilization, I/O load, Disk analysis & file system utilization of servers by using third party tools.- Handling the AD, Exchange 2010, on outlook 2007-2013 clients. Show less

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  Bradman Web Technologies Private Limited

  Oct 2018 - Mar 2020

  Network and Linux Administrator

  - Reporting to Head of IT department & Production Manager.- Managed and monitored Linux and Windows based production server, Firewall & L3 Switches. - Managed day to day operations for end users support and monitoring and handled various switches and networking devices and install software like adobe photshop,FileZilla.,etc.- Managed all servers AD, Backup, Production servers with time-to-time maintenance & backup the files. - Managed all users AIO desktop's appropriate troubleshooting, backup, and maintenance. - Managed to protect all clients and servers with AV and FortiGate Firewall with appropriate measures. - Managed Network devices, desktops & laptops, Printers & scanners, workstations, Music devices, PABX telephone systems, IPTV, Wi-Fi Aps & controllers, CCTV, NVR systems and other IT devices. - Installing and configuring of wired and wireless devices (Routers, Switches, Access points, IP Phones. - Microsoft office 365 installation & configuration and supporting for outlook mail backup and restoration. Show less

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  PC World Madurai

  Feb 2020 - Mar 2023

  Senior System Engineer

  - Reporting to IT Manager and Team Lead. - Installing and Configuring Citrix Manage Engine desktop to End User, Based on US Client Projects. - - Managing Ticketing system and troubleshooting issue based on iTop Ticket Tools over the SLA Policies. - Monitoring and Performing systems and servers through specialist Monitoring Tools (Zabbix Monitoring Tools) and notifying & taken necessary actions.- Handled technical related issue and followed up with vendor supporting team if any changes in hardware material faulty reports and follow up the material.- Installed and Configured necessary software's and maintaining Pc's, Servers, Network LAN/WAN, Multifunctional printers (Colour and Black) and PAPX Wired/Wireless devices.- Create and Configure outlook office 365 users and groups based on IT manager approval. Administrating user accounts, permissions, and access rights in active directory domain controller. - Respond to IT support requests from end users, troubleshooting issues and providing timely resolution to minimize disruption.- Based on morning shift doing SOP's and check ILO/IDRAC Servers health checkup and overall visits to server room and end users, manager cabin and do the physically checkup.- Taken Veeam backup for VMware Esxi server & Microsoft windows 2012, 2016 server backup using through VMware vSphere services.- Monitoring the ILL Link status all over the location, if link gets down raised a complaint and co-ordinate with ISP service team and do the activity to resolve the issue.- Positive with a "can do" attitude and good team player. Show less

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  The Barefoot Eco Hotel

  Apr 2023 - Mar 2025

  - Head of IT Department reporting to General Manager.- Managed day to day operations for 80 keys property with GPON Networking Management.- Providing best IT services for the guest with High-Speed Wi-Fi, Telephone services and any time on call assistance.- Managed Matrix Pbx systems, Huawei OLT & ONT devices, Ubiquiti Unifi controller for Wi-Fimanagement.- Managed hospitality applications, like PMS Oracle Fusion and scrigno application support by zuchetti team.- Managed to protect all clients and servers with Kaspersky AV appropriate measures.- Managed other applications like NAS Backup for backup solutions, Infomaniak Email system & apps.- Managed Network devices, desktops & laptops, Canon/HP Printers & scanners. Datavan and Cubee POS workstation, Epson KOT Printers, FortiGate Firewall, and UPS Support.- Matrix Sparsh Series IP Telephones, Dell and HP Servers, Mobile phones & tablets, All in one PCs. - Managed documentations for all installations, infrastructure diagram and presentations.- Managed the IT assets of the hotel, and maintaining and cleaning the IT products in a proper way. - Managed & creation of SOPs upon requirements and conducting IT awareness sessions for management & colleagues for ensuring compliance.- Ability to work under pressure, keep calm and positive dealing in difficult situations. Show less

  • Information Technology Manager

    Apr 2023 - Mar 2025

  • IT Manager

    Apr 2023 - Mar 2025