Parthvi Viradia

Experience

• 

  International Travel Network

  Dec 2019 - Sept 2021

  Travel Sales Agent

  •Negotiated travel packages and dealt with customers and vendors, achieving high customer satisfaction rates.•Managed customer relationships and tracked sales activities using Salesforce, ensuring follow-up and repeat business.•Maintained and updated the company’s WordPress website with current travel deals and information, enhancing the user experience.•Coordinated travel arrangements and itinerary planning, ensuring all details were precisely organized and communicated to clients.

• 

  Inspired UM

  Nov 2021 - Jun 2022

  Social Media Coordinator

  •Managed and analyzed social media campaigns using Hootsuite, maximizing reach and engagement.•Developed and executed email marketing campaigns with MailChimp, increasing subscriber engagement and conversion rates.•Applied SEO best practices to enhance the visibility and performance of social media content.•Assisted in planning and executing social media campaigns, collaborating with teams to ensure timely delivery and cohesive messaging.

• 

  AGM Advantage

  Feb 2023 - Mar 2024

  Junior Brand Manager

  •Monitored brand performance and generated reports to track progress and identify areas for improvement.•Ensured alignment across teams, contributing to a 20% increase in brand consistency.•Tracked and reported on campaign performance using Google Analytics, adjusting strategies based on data-driven insights.•Managed client interactions and nurtured relationships using CRM, ensuring consistent communication and engagement.

• 

  The Brick

  Oct 2023 - now

  Customer Service Representative

  •Utilized Salesforce to efficiently manage and track customer interactions, ensuring a seamless service experience.•Assisted in planning and executing promotional events using Trello, coordinating tasks and timelines effectively.•Collaborated closely with sales and inventory teams to provide customers with accurate and up-to-date information.•Delivered exceptional customer service while observing professional and ethical standards.