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Haseeb Sukhera

Haseeb Sukhera

Customer Support Executive

Followers of Haseeb Sukhera182 followers
location of Haseeb SukheraLodhran District, Punjab, Pakistan

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  • Timeline

  • About me

    District Manager

  • Education

    • The Islamia University of Bahawalpur

      2010 - 2012
      Master in computer sciencs computer sciencs

    • The Islamia University of Bahawalpur

      2007 - 2010
      B-Tech Electronics and Telecommunications

  • Experience

    • PTCL

      Sept 2013 - Feb 2014
      Customer Support Executive

      • Working on PTCL software's like CRM, PTCL Support portal, DSLAM portal, AAA portal, BNCC.• Handling of daily inbound calls from customer's for technical support.• Listening to customer's problem regarding PTCL broadband services and giving them all sort of information regarding PTCL services.• Creation of username and password from PTCL's support portal.• Creation and troubleshooting of LAN, WAN.• Giving support to customer on call for configuration of several types of routers and wireless routers.• Registering the complaints of customer's on CRM. Show less

    • Mobilink

      Apr 2014 - Jan 2015
      Customer Care Representative (CCR)

      Handle customer queries and complaints as per set standards.Coordinate and follow up with multiple stake holders for the resolution of customer problems.Coordinate with other departments for resolution of customer complaints.Oversee Seibel workload management ensure thorough investigation and resolution of complaints.Should be proficient in operating MS office suite especially in MS power point.Should possess strong interpersonal skill.Should be able to archive targets and meet objectivesSales and active sim connections(pre-paid, post-paid) of mobilink GSMAll kind of problems handling of android cell. Show less

    • Army Public School & College System

      Apr 2016 - Jul 2017
      Network Administrator

      Maintain network servers such as file server, VPN gateways, and intrusion detection system.Administrator server, Desktop computers, Printers, Routers, Switches, Firewalls, Phones, Personal digital assistants, Smart phones, Software deployment, Security updates and patches.• Design and deploy networks.• Install and support LANs, WANs, Network segments, Internet, and intranet systems.• Install and maintain network hardware and software.• Analyze and isolate issues.• Monitor networks to ensure security and availability to specific users.• Evaluate and modify system’s performance.• Determine network and system requirements.• Maintain integrity of the network, server deployment, and security. Show less

    • National College of Business Administration (NCBA).

      Oct 2017 - Apr 2020
      Computer Network Instructor

    • ARAR Group of Companies

      Feb 2021 - Oct 2022
      District Supervisor

    • ARAR Group of Companies

      Jan 2024 - now
      District Manager

  • Licenses & Certifications