Jason Yeo

Experience

• 

  Shell

  Jun 1998 - Jul 2014

  Responsible for the transition of the Customer Service and Sales Support team (onshore and offshore) to the new company, Viva Energy Australia, focusing on a smooth and successful transition with no impact to the business and customers. This was part of the A$2.9 billion Shell Australia downstream business sale in February 2014. Provided project management support to the Business Development Managers in their strategic initiatives with focus on improving profitability and successful implementation. Responsible for implementing organisation changes that streamlined the customer service operations and its technologies for 2 international businesses (Marine and Aviation) into a shared service, which was part of Shell’s global SAP implementation. The global SAP implementation costs over US$1 billions and had a targeted annual operating expenditure savings in excess of US$145 million Responsible for implementing organisation changes that streamlined the customer service operations and its technologies into 10 countries, which was part of Shell’s global SAP implementation. The global SAP implementation costs over US$1 billions and had a targeted annual operating expenditure savings in excess of US$145 million. Managed the deployment of a Customer Relationship Management (CRM) tool to the sales teams across 11 countries. The implementation costs US$20 millions and was part of the connect application to the global SAP system. Managed the implementing an in-house built Customer Relationship Management (CRM) tool that integrates with the local SAP system for 8 countries. Responsible for software rollout to over 500 retail sites in Australia, IT infrastructure implementation and managing third party software development and deployment for the Retail and Commercial marketing team. Responsible for various technical roles which includes Customer Service Centre support and web maintenance and development projects.

  • Business Project Manager

    Feb 2014 - Jul 2014

  • Project Manager

    Jul 2011 - Feb 2014

  • Deployment Manager

    May 2010 - Jun 2011

  • Deployment Consultant

    Jan 2007 - Apr 2010

  • Deployment Manager

    Jan 2005 - Dec 2006

  • Project Manager

    Jan 2003 - Dec 2004

  • Project Manager

    Jan 2003 - Dec 2003

  • Technical Specialist

    Jun 1998 - Dec 2002
• 

  Yeo Consulting Pty Ltd

  Aug 2016 - now

  Director

  Providing project management and change management to companies looking to increase profitability and become more competitive by streamlining their organisation or business processes or implementing new technology.

• 

  Nbn® Australia

  Jul 2017 - Jun 2023

  To lift the digital capability of Australia. Responsible for facilitating the end-to-end governance and prioritisation to delivery outcomes across Operations and ensuring alignment across all programs of work with risks, issues and dependencies identified and managed. Managing licencing demand and lifecycle management to identify ways to reduce costs and create efficiency over time. Responsible for establishing and championing insights and metrics management patterns and practices. Managing and governing the metrics single source of truth, ensuring consistent quality of service delivery across all operational insights teams and no duplication of metrics or misalignment of metric definitions, while mentoring insights managers in the adoption of insights and metrics management practices. Responsible for the development and coaching of up to 32 business analysts within the Customer Connection Program Office to the quality framework and address competency gaps, focusing on achieving business outcome. Provide strategic direction and operationalise the operating model with an eye for continuous improvement. To connect Australia and bridge the digital divide with the goal of activating 8 million homes and businesses by 2020.

  • Program Manager

    Nov 2022 - Jun 2023

  • Value Realisation Manager

    May 2021 - Oct 2022

  • Metrics Life Cycle and Governance Partner

    Nov 2020 - Apr 2021

  • Business Analyst Manager

    Dec 2017 - Oct 2020

  • Business Project Manager

    Jul 2017 - Dec 2017
• 

  D6 Consulting

  Jul 2023 - now

  Digital Project Manager