Darien Fraga

Experience

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  Beliveo Corporation

  Mar 2017 - Sept 2017

  Servicio de atención al cliente
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  Teleperformance

  May 2018 - Sept 2018

  Bilingual Service Representative

  1. Effective Communication and Negotiation: Proficient in overcoming objections, finding solutions, and fostering win-win negotiations.2. Billing Support: Skilled in providing general billing support to clarify doubts, orders, and complaints related to overdue payments or fees.3. Technical Troubleshooting: Expert in diagnosing and resolving mobile device and accessory issues, ensuring prompt solutions.4. First-Contact Resolution: Committed to addressing all customer issues during the initial interaction, applying diagnostic criteria for warranty determination.5. Multitasking: Comfortable handling multiple tasks and customer inquiries simultaneously in a fast-paced environment. Show less

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  ResultsCX

  Mar 2022 - Jun 2022

  Bilingual Corporate Customer Service Representative

  As an experienced professional with a proven track record in effective communication, negotiation, and achieving company goals, I am well-equipped to provide exceptional customer service and with a commitment to resolving objections, finding innovative solutions, and fostering win-win negotiations.Effective Communication and Negotiation: Proficient in overcoming objections and utilizing persuasive communication to find mutually beneficial solutions.Exceptional Customer Service: Provide top-tier customer service, focusing on empathy and understanding to facilitate debt recovery.Win-Win Negotiation: Skilled in negotiating overdue account payments with a focus on creating mutually beneficial agreements.General Billing Support: Offer comprehensive support for billing inquiries, clarifications, and addressing complaints related to overdue payments or fees.Active Listening: Employ active listening techniques to ensure customers' concerns are thoroughly understood and resolved.Computer Proficiency: Comfortable using personal computers to take notes, research billing questions, and engage with customers on the phone simultaneously. Show less

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  Maver pharmaceutical

  Jun 2022 - Oct 2022

  Validation Analyst

  - Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Quality control, and other internal and external teams. Coordinates resolution with After-Sales Service and Spare Parts teams.- Recommends appropriate solutions for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.- Proactively informs customers about issue status based on inputs, and clarifies questions. Ensures a positive customer experience throughout the entire process.- Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.- Upload, save and store information on the SAP platform that ensures traceability in the process.- Nom056 Pharmaceutical expertise- Management document of the process as well as ensure that all security, quality and clean standards are met in the process of fabrication. Show less

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  Alorica

  Oct 2022 - Oct 2023

  •Account management in overseeing and maintaining financial accounts for individuals or businesses. It includes tasks such as monitoring account activity, processing transactions, reconciling balances, and providing clients with updates on their account status• Evaluating creditworthiness, setting credit limits, monitoring payment behaviour, and taking actions to mitigate credit losses.• Business Solution to efficiently and securely handle financial transactions, making it easier for them to serve customers and manage their finances. Along with financial technology and hardware. • Technical support service to help customers troubleshoot problems, install software, or resolve hardware issues. Technical support ensures that customers can use technology products effectively and minimizes downtime.• Provides frontline support and issue resolution within a Case Management System for all products, technologies and services, as well as assisting tier 1 agents escalations. Show less

  • Tier 2 Specialist

    Mar 2023 - Oct 2023

  • Back Office Assistant

    Oct 2022 - Jun 2023
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  Tata Consultancy Services

  Oct 2023 - now

  Service Desk